francesca's reviews

3.4

56% would recommend to a friend

(2,773 total reviews)

Andrew Clarke

53% approve of CEO

31% positive business outlook

francesca's has an employee rating of 3.4 out of 5 stars, based on 2,773 company reviews on Glassdoor which indicates that most employees have a good working experience there. The francesca's employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
3.0
May 11, 2015

Key Holder

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relaxed environment. Co-workers are usually fun to work with.

Cons

Employee discount should be higher if they want us to promote the store's clothing

3.0
May 11, 2015

Boutique Manager

Recommend
CEO approval
Business Outlook

Pros

Flexibility to make the store look how you want it to look based on a few guidelines, opportunity to develop you unique team, ability to reach out in the community and share the experience with your clients, great monthly bonus IF you can make the companies planned sales

Cons

No one has an answer for any question you ever ask, Upper Management is a joke and truly has no background in leading others, the company is so worried about opening new stores that they forget about the other 500 that are already open when it comes to maintenance issues and product allocation, upper management always takes credit for managers ideas and never says that's for the help, upper management never answers their phone or email when you need them, upper management expects you to drop everything you have going on to fix an issue but wont do the same thing themselves.

1.0
May 7, 2015
Recommend
CEO approval
Business Outlook

Pros

The people at the store level are generally fun to work with and easy to get along with

Cons

Horrible customer service structure they expect you to harass the customers to the point of almost feeling like a stalker. And if you're uncomfortable with asking young girls to come out of the fitting room to show you what they look like in the clothes ( you know, cuz you don't want to look like a creepy pervert) they could care less about how u feel. Their only concern is promoting their "promise" which to me was a "promise to be a stalker". They don't care about how you feel or how you might make the customer feel all they care about is their "standards" an to me those standards were created by a closet case Pedophile.

Viewing 2473 - 2475 of 2,773 Reviews

Glassdoor has 2,829 francesca's reviews submitted anonymously by francesca's employees. Read employee reviews and ratings on Glassdoor to decide if francesca's is right for you.