eBay reviews

3.9

73% would recommend to a friend

(5,651 total reviews)
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Jamie Iannone

79% approve of CEO

64% positive business outlook

eBay has an employee rating of 3.9 out of 5 stars, based on 5,651 company reviews on Glassdoor which indicates that most employees have a good working experience there. The eBay employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

None at all - there is no work life balance. Please read the cons below.

Cons

Be aware. You'll sell your soul to the Church of eBay. I'm appalled and disappointed by the lack of professionalism and the huge divide between the fat cats at the top (leadership team) and the rest of the eBay employees. ***Beware of the Structure and the Huge Divide*** To cut costs, eBay doesn't pay benefits to employees like holiday time, sick leave, decent salaries, ebay stock, bonuses, etc... ebay hires 80% of their workforce on a contract basis and they will overwork you and set unrealistic goals and deadlines and when you do deliver, you will be scrapped so they can save more money. They see employees as a commodity rather than people. Because of this there is a huge divide between permanent employees and those on a contract..... contractors are seen as second class employees and they are often exploited and bullied. eBay uses a employment agency for most of their contractors but they also have another complex layer of employees. They outsource their account management team to TTEC who also work on the same floor as other ebay employees and aren't integrated with the rest. Ebay says they are ONE TEAM which is a HUGE lie. ***how to become a permanent employee**** You have either be in a director role or have sold your soul to the leadership team by sucking up to them or 3 years.....they do this, again, to exploit and blind new employees. They get them excited because they are working for a well-known brand but they won't tell you the truth about toxic culture. ***Leadership Team are Elitists**** The leadership team is clique-y, condescending, and won't listen to any of your concerns because if you have been brought in as an AWF (Alternaive Workforce Employee) you don't have a voice.... you're a contractor and seen as fill-in to get the work done, despite if you have worked for the company for over 2 years or more. You will be treated differently as an AWF and be seen as second class employee. There is a lot of talent who have been brought in as AWFs... some are people managers and others have extensive experience within their discipline, but that won't matter. The senior leadership team will palm you off, ignore your concerns, and will talk about you behind your back before investigating real concerns. It's high school all over again. And if you don't drink or aren't a party animal, you will be seen as an outcast. They will bulldoze you with their huge egos. ****They Will Use You****** My last week at eBay I asked to hand over some major projects to my boss who is located in Asia, but she cancelled my video conference call. So I then asked for her boss to be present, but he also cancelled and didn't see me off. I've brought this up to HR but they didn't care. They're not much help either. Steer away from eBay. You're better off at amazon or at another e-commerce company.

3.0
May 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Good training, good benefits and subsidized canteen. Nice people to work with. Decent Salary.

Cons

Tumultuous decision making by management. Contradictory advice from support leading to constant confusion about what you should and shouldn't be doing. Very little transparency from management, currently no work life balance due to errors made regarding the amount of calls the center can handle. Micro-management leading to a stressful work environment, overwhelming amount of calls meaning it is difficult to perform well and meet KPI's set out for you. Ever growing restrictions being placed on your ability to help people in your job which leads to difficult calls. The company will tell you there is opportunity to grow but there is very little upwards movement, only lateral. Shift work can feel restricting as PTO is never available.

1.0
Apr 3, 2018

Don't be sold on the job just because its 'eBay'

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

nice office and lovely people

Cons

No matter what you are sold in the interview, there is no workalike balance unless you work in the back office, if you work like I do as pleb on the phones you will have no balance. Only 30 mins for lunch and no progression. The only department that is growing is customer support so it is very busy all the time and you do not get a second between calls. You have to deal will all complaints and sellers and buyers giving out over the phone who can get very very abusive with you. It is a very stressful job and you should not just be sold on the job because its eBay!

Viewing 22 - 24 of 5,651 Reviews

Glassdoor has 6,982 eBay reviews submitted anonymously by eBay employees. Read employee reviews and ratings on Glassdoor to decide if eBay is right for you.