eBay reviews

3.9

73% would recommend to a friend

(5,657 total reviews)
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Jamie Iannone

79% approve of CEO

64% positive business outlook

eBay has an employee rating of 3.9 out of 5 stars, based on 5,657 company reviews on Glassdoor which indicates that most employees have a good working experience there. The eBay employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with, company shares, enough vacation time.

Cons

It's all over the place. I can begin addressing bad staffing. Loads of people leave all the time and management do not replace them adequately. Those who can't quit are overworked leading to stress and burnout. Ineffective first line management, inadequate support when escalating member's complex issues as nobody has a clue. They do ask you to forward cases examples and tickets but you never have time to do anything between calls, chats etc...And they make this process complicated. Very bad in communicating policies and updates. When new processes, procedures and fixes to ongoing issues are rolled out everything is so wishy-washy. Ask different people and you hear different things. You will be even more confused when you come back to the customer. Limited in terms of opportunities, if you are lucky you get a lateral movement in a similar phone role.And that involves working weekends! Unless of course you know the 'right' people. Everyday there are new bugs on the site and on top of that technical issues on our CRM and system...

1.0
Jul 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Uhhh, free soft drinks I guess.

Cons

Most supervisors are uneducated and seem to automatically dislike people who finished college. Supervisors think they are better than their employees and most brag about their low level promotions. They resist taking escalation calls because they have "more important things to do," like surfing the internet and buying and selling personal items on the site. They constantly find ways to criticize employees, and they fire people for dubious reasons.

1.0
Jun 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Free snacks, free gym. Decent salary

Cons

Where to start. Forget your work life balance. You'll have none. You want time off? You better apply for that afternoon off 6 months in advance. Excessive micromanagement with every second of the workday monitored. God help you if you take too long wrapping up a call. Don't expect to be able to follow up with cases. Ignore all the talk of progression routes. Your development comes second (being generous on that) to answering more calls. Constant negative reinforcement. Little recognition for good work but spend too long off calls and your immediately called out. High turnover eBay touts itself as being there to help their employees but when team leads are needed they are nowhere to be seen. Overworked coaches and staff hold the office together. If issues come up DO NOT expect leaders to be on your side. Avoid at all costs. Looks great on the outside but you will leave at the end of the day miserable

Viewing 214 - 216 of 5,657 Reviews

Glassdoor has 6,992 eBay reviews submitted anonymously by eBay employees. Read employee reviews and ratings on Glassdoor to decide if eBay is right for you.