Stop and think Dohn Jonahue!
Pros
Best reasons to work for eBay (note vancouver center is currently closing) would be the benefits and pay. It's good compared to other places in the lower mainland. I can't speak for the other customer support centers; however, and those would be the only ones now hiring people. There was a good amount for medical and dental as well as vision which is always good for a job you're likely to use your eyes a lot on computers. They also provided ergo equipment if you felt you needed it at all and ergo evaluations which are nice to have.
Cons
About 2 years ago it was great working at eBay. Then things started to change... Biggest issue was outsourcing a lot of work (make no mistake the outsourcers caused issues for employees as much as they did customers with the bad work they do.) You'd have to fix stuff that outsourcers messed up or take the hit on your stats for a customer you're now dealing with after a outsourcer on your satisfaction scores because they aren't going to be happy when a outsourcer sent them to the wrong department. The company started changing tools used around which made things more difficult for the employees.... course it's what they said would be easier to use and make work quicker (not) and how they said we could work better. The 'they' was always people whom at best watched a couple of people whom actually work then go on and decide how they figured it could be done... never mind that if they'd ever done the csr's job they were designing tools for it was long long ago. When I left it was said that they were going to switch to another tool.... again... however they were still making people switch from a tool that worked and didn't break down a lot to one that did on other queues in the meantime which seems rather pointless... Meetings to find out what's going on with the company and visits from managers to the various teams to touch base dropped off till many teams hardly ever saw management above their supervisors and leads and center wide meetings in the end were at best twice a year (by the time the center closes it's quite possible it will have been nearly a year with no center wide meeting). Even email communication dropped a lot. We were hearing more via rumor than anything else when I left and were low on leadership. One team couldn't seem to hold onto leadership though it was a shift that typically wasn't popular still that says a lot. Most of the people in the fraud department were looking elsewhere for work slowly the better people tending to be the ones to go first as with many places when they start to see there may be more trouble as was many of leadership. John donahue is seen as pretty much a joke with many calling him Dohn Jonahue due to the fact that the company seems to have slid downwards ever since he started to be in charge. There are some great supervisors however the level above that no longer seems to care. At the manager level it may not be completely their fault... they got rid of a lot of managers and added more duties to other managers over the last while which means they've been given more to do than is possible to get done. Rewards for employees also slacked off. Promotions became more and more about who you know than what you can do. More people started to abuse the systems however they could and the few merit based rewards had at least several people making use of abusing the system that way in order to claim that.
