eBay reviews

No free lunch. No paid public transport. Hot desks (desk sharing). Pay. Weekend work. Work til 10pm. Rude and racist customers. Very tight working procedures. No time given to research customer issues, the onus is for you to perform like a conveyor belt. Process as many calls as you can, with as little time between calls. Max 2 mins. Almost no time given to follow up difficult cases. Expected to do at least 35+ calls per day. Every call must be around 9.5 mins in length. After call work must be less than 2 minutes. No option given to accept a call, no ring tone even! No hands free headset. You just get constant calls and you only hear the breathing of the customer to let you know you got a call if you are not watching the screen - eyes need a break to look away, but you can't! Max hold time is 2 minutes to research! Most customer ring about exorbitant fees and are angry, constant negativity and anger gets to you. Platform is extremely buggy. Poor collaboration with PayPal support, as they refer customers to eBay but then eBay refers them to PayPal. Poor collaboration with Packlink support - eBay's shipping company partner. Poor collaboration between different support teams as they will hang up on you, mute their names, refuse to take transfers to avoid diffiult conversations. You are lucky if you get 5 mins of no calls, besides that it is non stop calls for 8 hours - imagine!

Mentally draining. No assistance from management. Constantly scrutinised to answer calls. Constantly monitored. You had to select an offline status just to go to the bathroom and was questioned when it was more than a few minutes. Extremely overworked and under appreciated