eBay reviews

Our entire job performance is now based on customer reviews, and it doesn't matter if it was a policy you didnt write, or if the review was actually for another member who took the call and passed it to you, its then yours. Every day, I come into a job, that is looking more and more like other places I've worked. Moral is low, the excitement to excel has ceased. You come into work and you're confronted with what you did wrong, or a situation a member is upset about. You then get the chance to justify it or explain the situation, but ultimately, its going to be the cost of your bonuses. You and your team, get reviewed together too, so if one person is doing poorly, its everyone who suffers. Furthermore, they fish for feedback from members by sending emails to ask for them to respond, so if someone had a call with an agent and it went poorly, and then we email about their experience and they say it was horrible, and you get that email to respond too, then their experience is then attached to YOU, not the person who took the call. The whole thing is really unfair and unethical. It doesn't give a good glimpse of an agents actual work.

Management at all levels are too focused on share price and not on the employees or really even the clients that drive the most business. Product innovation came to a screeching halt and yet the expectation for 30% + growth was a metric given and used for performance evaluation. Focus is too buyer centric and buyer fraud abounds and is ignored. Sellers are left without common sense options to deal with dishonest buyers. News flash Pierre and Devin - People are No longer basically good when making online purchases. eBay employees including managers have No power to facilitate change or do the right thing for a seller that has been financially taken advantage of by a dishonest buyer. The policy makers are out of step with what really goes on with transactions. To be a powerless drone even at a management level is stressful, negative and unfulfilling. I didn't realize how truly bad it was until I stepped away from the eBay machine and kool-aid and looked in. I would Never go back to work for them.