The Site is broken in many ways from non innovation to dumb products and support teams from India, eBay is doomed
Pros
eBay quickly lost credibility in 2008 as it's very clear the company is only trying to become the worlds largest fixed price flea market from hell. When was the last time anyone ever talked about the fun eBay we knew for years. Does anyone read email from our members anymore? Has any Senior Management ever called anonymously to the eBay support teams and talked to our brilliant inexperienced team members from Mumbai. Customer Support is in a downward spiral trying to run a call center that is broken at every angle from nobody knowing how to address customers properly to technology that don't work
Cons
Data that really doesn't tell the story of the community only what will help a high score on the Quarterly IPPR. No indepdent review of quality of the work or the benefits to the customer. Waste of money, time, and projects that make no sense in a true turnaround. Our Community team has been eliminated and now your expert to help you is from Mumbai with no feedback and no computer and only knows eBay as a paycheck
