The company currently lacks a lot of communications from Executive Management team down. New initiatives/policies are implemented without the input from those in the front of the line - the CSRs dealing with the buyers and sellers in the Community who, all too often, have to deal with these changes or risk the status of their accounts. Input from CSRs would help prevent a revolt in the community as sometimes, 'boycotts' occur after a change is implemented that the community is not receptive of. Furthermore, training on these new initiatives/policies happen a few days before the launch, which does not permit time to ask questions and raise concerns to management/policy makers for re-considerations, especially when such new policies contradict ones that are already in place, which happens more often than not. The tools the agents use are also in need of upgrades as technical issues happen too much. Personal time off is also hard to come by as we need to build up these hours - approximately 5 hours every two weeks, depending on your tenure. Electronic timecards are good in terms of keeping track of attendance, but no room for flexibility in emergency situations.
