eBay reviews

It's a glorified call centre, all that matters is that you are available to take contacts over and over and that's before they then skill you to take contacts from other departments. So you regularly do not do your own "line of business" and spend your day being abused on calls and chats. Since going to the WFH environment, management used the disconnect between them and the staff to increase the work load by adding new lines of business to you daily skill set and not telling you in advance until you got a contact from that LOB and you'd be told "they're struggling" or "it won't be for long" when it fact its just the start of daily, weekly and in some cases permanent changes that you are never consulted on. Work life balance does not exist in eBay, if you want time off good luck getting it approved! Once WFH hit departments found our holiday allowances on the company calendar turned to zero so you had to basically beg for time off or early leave. If you want any time off you better request it months in advance and even then you aren't guaranteed to get it approved and be given the old excuse of "just get a shift swap" which is nearly impossible too. Oh and a word of warning they are open 365 days, yes including Christmas Day, so they will have you working on Christmas Day "just in case people need to call us". You work shift work in rotations (including lates(9pm) and Weekends too), they have split days off which is horrible and recently added a second week of lates "cause we need to support our line of business" and then you discover you are not supporting your own departments LOB but everyone elses. They champion mental health however work their employees to breaking point as getting time off is near impossible and then if you are off sick with mental health or other reasons they hound you for daily updates on your progress and weekly sick notes (if your doctor issues a two week note, you'll be made go back and get two weekly ones). The majority of management are just there to get experience to leverage better offers with other companies and don't actually care about the staff behind them (bar a couple) and have almost no people management skills and cannot offer any kind of development coaching or advice. Your bonus is based on whether the customer likes eBay and it's rules or policies or not, so if the customer is angry regardless of what you do to help them they will leave a negative cause they do not like the company policies/procedures and this effects your personal bonus pay out. Advancement is next to impossible as any position that is non-customer facing quickly finds everyone on phones applying for the role as the call taking is pure hell. But don't worry you'll be bombarded with emails everyday asking you to work over time with the chance to win a €25 One4All voucher! Unless you're desperate for experience in a customer facing role I wouldn't recommend applying here.

eBay is the worst company I’ve worked for. I worked there as a Risk teammate, which in fact is just a customer care role. They come up with these fancy names for the role because they know how bad they are. They also say in the job description that you will be dealing with chat, email and phone calls, but that’s not true. It is just phone calls, loads of them. Don’t expect to have time for anything. You will be getting calls every 5 seconds, and it doesn't take less than that because the system takes some time to connect the call to the user’s account, otherwise it would be every second, it is insanely busy. You need to stay on the phone all the time. If you need 1 min to do something, and I mean, anything, you will need to ask your TL’s permission. If you get off the phone (changing your status on the system from “available” to “proactive” for example), without asking for permission, your team lead will message you asking why you are not on “Available” taking calls, the micromanagement is unreal, never seen anything like that in my 10 years working in customer service. Sometimes, you need to send a follow-up email to the customer (very rare, but it happens), and even for that, which is part of your job, you still need to ask for permission so you can get off the phone for a few minutes, otherwise, you will have to write and send the email while taking another call and talking to a different customer. It’s madness. On top of that, you have only 30 seconds of after call work, so after each call, you have 30 seconds to write your notes and go back on “Available” to get another call which will take 5 seconds as I said before. You get to get from 70 to 90 phone calls a day, with no time to rest, or do anything at all, except for your short breaks and 30 min lunch break. No mention the very tough calls you get from angry customers screaming at you at 8 am. And to be honest, I don’t even blame them because the platform is all buggy, the policies are so contradictory and confusing and most of the time the customers are right, but there’s nothing you can do apart from listening to them screaming at you, and then, 30 seconds to write your notes, recompose yourself and get another call. I was there for 3 months, and thankfully managed to get another job in a different company, otherwise, I would’ve gotten sick. I won’t even get into the targets, short brakes, training, lack of information, lack of communication, extensively and confusing workflows because it’s a completely unrealistic joke. No wonder why people don’t stay there longer than a year, it’s impossible.