eBay reviews

Very busy call centre with mostly angry and frustrated customers. Repeat contacts and being unable to solve most queries makes your day long and draining. Micro management of every second of your shift is not the role you are sold. You are not a specialist but a drone and you need thick skin. Stats are insanely difficult with calls being cold transferred to you from all lines of business. No time allocated to raise escalations or even try to resolve queries. Soon you start to dread your day but have to face it as you need your salary.

- The calls are awful, most of contacts are spent doing trouble shooting with aggravated customers. - A lot of customers query’s are IT related issues, which are very rarely solved. - The nature of the calls can be hard to take on a regular basis, they can be very draining when you are trying to de escalate angry customers. - This is a busy contact centre role, there is a lot of calls and you are expected to go as quick as possible through calls. (Very little breaks between calls). - No issues with management or other staff, everyone was genuinely lovely and very nice people. My only issues were with the role and draining/stressful nature of the calls, constantly getting abuse from customers did impact my experience with the role. To do this role you definitely do require a thick skin, over time I no longer enjoyed the role and I dreaded logging in as the calls were constant. It can be difficult delivering bad news, call after call etc…