Support from corporate is horrible. Managers and corporate staff being long time friends with HR gives some people in the company invincibility. Clique environment. Your managers will tell you that you're getting promoted and that you are in training, but you'll never see any formal documentation and eventually your managers will "forget" they promised you anything and/or tell you you're simply not working hard enough to be promoted. Essentially, the idea is to milk the hardest working people for all ZARA can before having to pay them more. Still, after you complete your training, HR will "forget" to input your raise. I watched this happen to many hard working associates who saw ZARA as a potential career, which drove them to eventually leave. Managers refuse to promote part timers to full time, but still have those who want to be full time work 37+ hours. As a result, ZARA gets your full time work without having to provide you benefits. Corporate harasses the managers constantly, which leads the managers to take out their frustration and anxiety on their staff. One of the regional visuals (corporate) gained access to my store's cameras, and COUNTED the pants on a table. This corporate individual then called the store and asked why replenishment was not being pulled, and commanded the department manager to go pull replenishment.
It's a very hostile environment. So hostile, in fact, that in my region alone, 16 managers quit at the same time. Zara is a fantastic place for someone who doesn't see it as a career, but the threatening and unsupportive work environment makes it uncomfortable and miserable for those of us who care about our jobs.
