Zara reviews

3.3

51% would recommend to a friend

(9,540 total reviews)
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Mr. Óscar García Maceiras

62% approve of CEO

47% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Apr 3, 2020

Dont care about people.

Recommend
CEO approval
Business Outlook

Pros

Pay in general correct. You will learn a lot, not because the training (that is almost non existent. There is a very useful app, but guess what? you should access by yourself in your free hours using your internet (so if you want to learn about zara you should use non paid hours for that).

Cons

You will be threated as slave from the very first second. Bullying is the statement of the company if you want to grow. Spanish bosses of the managers comes often to the store making scene about everything. It is a very toxic and underpaid environment. The HR is almost non existent, with ZERO actions for employees. No coffee. Place is a disaster, the only explanation that became the biggest retail in the world is actually by exploring underpaid labor around the world and cutting everything possible that could make the employees feel that they are human beings. I cant imagine how are the factories that these clothes come from. BTW major of clothes are very bad quality, you really need to be an expert to find something good there in order to use the discount of 25 per cent. Contracts are very bad in order to make your life even more miserable. You will have a contract of 6 hours for more than one year even if you work more than 30 hours, also you will have thousands of responsibilities and angry costumers without having training or recognition for it (also no better payment for it).

2.0
Feb 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Working in a fast paced, fashion forward company. Pay is the only compensation for some of the difficulties you’ll have to put up with.

Cons

Rostering was completely backwards, barely scraping through the Australian standards of weekends worked and weekends off. Ended up being more of a sales assistant than actually completing the job I was hired for. Early starts, late finishes (my average week was patterning between 7am and 11am starts, hardly enough time to sleep or have a social life). Very little wiggle room for your own needs and wants - ‘their way or the high way’. I left because I wasn’t able to take a weekend off to see my dying uncle because it was a “black out period” over Easter.

2.0
Jan 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Hourly pay of £8.20 isn't bad. 25% discount is okay. Your 20 minute break is paid which is generous. If all the work is finished ahead of time (which it never is), you can leave early and still get paid the full hour (though this has an obvious downside).

Cons

Some many. For starters, when I had my interview, I specifically asked if it was okay to start working the following weekend (then I would've broken up from uni for the holidays), which I was told was fine. As she was offering me the job on the phone a couple of hours later, she asked if I could work days I told her I couldn't. It being Christmas, I said it was fine for now. I attended an induction that same week and when they gave me my timetable, she'd put me in for shifts that week even though she told me I could start the following week. When I asked the manager who gave me the schedule, she just shrugged in a 'take it or leave it' gesture. I ended up missing the last week of school because I really needed the money. There was a time when someone changed my four hour shift to a six hour and didn't bother to contact me. I ended up being two hours late and while no one had a go at me for it because it wasn't my fault, that was still more money that I could've made if I'd known about it. The job itself is pretty physically demanding, there's a lot of cleaning and tidying which involves a lot of bending and running around. This part of the job didn't bother me, it's basic retail work but it's a lot more intense than other places I've worked for and they take their policies and everything really seriously. If you're on the closing shift, you are guaranteed to stay at least 15 minutes after your shift, picking up the slack of the day workers. Someone told me you get paid for overtime only if you stay longer than 30 minutes but someone else told me its 15 minutes - which makes it harder to calculate how much you'll be paid. The Zara I worked at didn't have an electronic clocking-in system so this was something I worried about. They don't ask people to stay later, they just expect it. My very first shift, people were telling me 'if you get a bus, speak to so-and-so and they might let you leave early' - even though my shift has already finished. Why do I need to argue with someone that I should leave on time? They don't make people stay later if their shift ends at 5pm. This is even worse if you're working behind the cash desk, don't expect to leave until really late because they calculate everything they've made at the end of the day. As this was Christmas time, the store was shutting at 11pm, meaning a closing shift lasts until 12am and I was always so anxious about catching the last bus. I found out that they weren't keeping me on when I saw the next month's rota (they didn't bother telling me) and I just quit.

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