Pros
- The receipt of the problem reported by users, concerning the operation or interpretation of one or more information systems, and the coordination of rapid and appropriate responses, including: channeling request for help to appropriate functions for resolution, monitoring progress, and keeping users appraised of progress.
- Generate Weekly, Monthly, Quarterly & Half Yearly Performance Report for Client.
- Monitor Network Usage based on data reported in Network Monitoring Tool
- Manage all Service Desk tickets on timely manner - within 24 hours from receipt of ticket
- Closely monitor all open ticket and follow up till closure
Cons
No further comments for conts.
