Western Union reviews

3.5

60% would recommend to a friend

(2,933 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jun 11, 2014

Good teammates, bad coach

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of talented folks with deep industry knowledge. Competitive salary and benefits. Nice location in a great city. Good support of charitable causes.

Cons

Upper management churn and constant layoffs have led to a culture of fear forcing employees into self preservation mode. Too often people won't share knowledge for fear of becoming the next person to be severed.

4.0
Jun 10, 2014

Satisfied

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WU has a great product and if managed well has the potential to be the market leader for another 160 years.

Cons

Eventhough technologically the company has a lot of catching up to do the good news is that the things are changing for better

2.0
Jun 7, 2014
Recommend
CEO approval
Business Outlook

Pros

You'll learn a ton especially if you're willing to put the time and effort into getting the info. There's so much to learn. You can work from home from time to time. Decent work/life balance if you allow it and don't let the job take over your life. Good people scattered throughout. Company events.

Cons

TONS of pointless and useless meetings. Everyone wants to find out why the light bulb blew out but no one wants to change it. WU corporate sees this place as an after thought, the only time they come by is to tell people how good other divisions of WU are doing and other pointless meetings. New people can struggle a bit, more so than most jobs. So many bosses. Barely any room for growth because people who are here stay for years and years. They've outsourced a large amount of jobs, effectively narrowing down their US staff for Speedpay to a fraction of what it once was a few years back. Only a few groups remain intact, the rest is foreign outsource teams. While this is something that saves the company money, it is a shame that one of the most iconic American companies has resorted to this. They also didn't try to reassign roles for the people who got laid off, very bad form. I fear that the rest of Speedpay will soon be outsourced until the NY teams are completely eliminated. Such a shame, this was a great company.

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Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.