Western Union reviews

3.5

59% would recommend to a friend

(2,933 total reviews)
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Devin McGranahan

53% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Apr 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Honestly, I did not find any real pros during my time here.

Cons

Absolutely no team culture inside the office. Everyone works in silos with no collaboration. Managers act like mere messengers of senior leadership without any authority to make independent decisions. Mandatory 3 days of office per week, even if you have valid emergencies or have already taken leaves management still expects you to show up. Company is highly unstable; there are regular discussions around bankruptcy, and leadership often hints that employees should start looking for better opportunities outside. Townhalls are demotivating; instead of sharing future growth strategies, leaders only focus on cost-cutting measures every single time. No vision or strategic planning from leadership just endless cost-cutting talks. At senior and manager levels, most people focus only on creating dependency on themselves, not on building a healthy team. Micromanagement is extremely common there is no trust in employees' abilities. Zero transparency in decision-making, promotions, or raises. Workload is highly unbalanced, and appreciation is rare to nonexistent. HR policies keep changing without proper communication, creating confusion among employees. Very poor work-life balance due to unrealistic expectations and unplanned tasks dumped at the last minute.

2.0
Apr 23, 2025

Fallen off a cliff

Recommend
CEO approval
Business Outlook

Pros

WFH two days a week The Denver office has a nice view Agreeable people within the department

Cons

Poor leadership and communication from C suite. Endless bureaucracy in IT and HR. Cost cutting measures that have deflated benefits, reduced flexibility, and kneecapped projects. Loss of talent and knowledge through voluntary and forced exits with no replacement. General lack of understanding technology and a unwillingness to invest in it. Strong pushback or straight up refusal of any request that has incremental cost regardless of amount or urgency. Incorporating stringent work policies to control workers and save a buck.

Viewing 241 - 243 of 2,933 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.