Western Union reviews

3.5

59% would recommend to a friend

(2,933 total reviews)
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Devin McGranahan

53% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
1.0
May 12, 2025

Avoid Like the Plague

Recommend
CEO approval
Business Outlook

Pros

-Pay (golden handcuffs, though) -Location is in tech center

Cons

1) Toxic management/leadership. -Was told culture is “sink or swim” and to “create my own responsibilities” -Passive-aggressive leaders from middle management and director. Constantly looking at your screen when walking by, snippy emails, and openly criticize subordinate work on open floor in front of you. 2) Unlimited PTO. This depends on your manager/team director, however, this policy enables control freaks and micromanagers. Was told 10 days was too many in my first year. 3) Attendance. The company requires you in office minimum 3 days a week and if you miss your attendance threshold 2 weeks in a row, you’re required to meet w/ your manager and HR about your performance. And no flexibility to work fully remote around the holidays. I was “pressured” to be in the office for Christmas. 4) Financial Concerns. Western Union is in serious trouble financially. With the crackdown on immigration, migrants (Western Union’s main customer) have reduced their transaction volume significantly, resulting in a major revenue decrease for the overall company. In-turn, Western Union has subleased 2 floors at their HQ building to generate new revenue and are looking at potentially subleasing another floor. This has resulted in hoteling at HQ, w/ certain floors not having enough seats for bigger teams and the executive team asking employees to come in different days than they normally do. I could go on all day about how toxic the culture was and that starts from the top (real estate director). Avoid that department at all costs and only take a job here if you’re desperate (layoffs happen almost monthly).

4.0
May 12, 2025

Starting to head in the right direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary is competitive, company initiatives are starting to get traction

Cons

A bit old fashion mentality on office/remote attendance.

1.0
May 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home environment allowed

Cons

Zero work life balance. High employee turnover. Required to work weekends. Constant criticism from coworkers & senior management Constant threat of layoffs/downsizing. Continued outsourcing of jobs. Losing market share & stock decline.

Viewing 229 - 231 of 2,933 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.