Wayfair reviews

3.1

39% would recommend to a friend

(6,855 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,855 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Dec 1, 2025

N/a

Recommend
CEO approval
Business Outlook

Pros

Good pay for the employees

Cons

N/A everything is pretty good

4.0
Nov 30, 2025
Recommend
CEO approval
Business Outlook

Pros

• Supportive team environment with friendly people and helpful leadership. • Great employee benefits for a call-center role. • Company is attentive and genuinely cares about employees. • Remote work still feels connected through incentives and meetings. • Regular engagement through gift cards, Zoom chats, and fun activities.

Cons

• Metrics required for bonuses often conflict with each other. • Raises are infrequent and typically very small. • System outages and technical issues slow down workflow. • Ticketing system is outdated and not always efficient. • Management can take a long time to resolve certain concerns.

2.0
Nov 30, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were young, which is nice as a new grad.

Cons

The work is literally nothing like the job description.

Viewing 196 - 198 of 6,855 Reviews

Glassdoor has 7,876 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.