Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
avatar

Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Jul 6, 2011
Recommend
CEO approval
Business Outlook

Pros

The people you work with are very friendly, and the open floorplan allows for a lot of interaction. Coworkers are very helpful when you need something explained. They do attempt to keep morale up through monthly nights out with your team and semi-annual parties. Good work gets commented on in a special recognition section of the internal website.

Cons

There were a couple of things that I found difficult to understand or accept during my time at CSN. First, the pay is very low, and in the CS department it is based on numbers that are not always accurate, both because they can be gamed by other employees and because the system used to track them is very glitchy. This is a little disconcerting because your pay is based on these numbers. Also, during my time there, the scheduling system was changed with virtually no advanced warning. Suddenly, you were working a different schedule each month, which was especially frustrating because you are required to book vacation time before knowing what your schedule would be, which made it very difficult to plan. The biggest issue I had working at CSN, though, was the manner in which promotions are handled. For all the talk of meritocracy (and there is a lot), my experience, and that of many of my coworkers, was the opposite of that. At one point, I interviewed for an internal opening in a job that I had gone to college for and had previously worked in, successfully, for over five years. Several weeks after my interview, I was contacted by the head of the department, who told me that I was "definitely" the most qualified of the applicants. However, I was informed that there was another employee who had been with the company longer and had applied for this position several times before. For this reason, that employee was given the job. At that point, I began looking for a new job. I ultimately wound up working in the same field that I was passed over for at CSN, and making about twice as much as I would have been. I suppose all's well that ends well, but that incident definitely left a bad taste in my mouth. I know that similar things have happened to several other employees at CSN, and I know that people tend to be promoted based on how much out-of-work time they spend with their bosses more than the quality of the work they do while at the office.

2.0
Jun 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Snack room - fresh fruit and revolving snack choices helps you forget about how terrible your job is friendly co-workers changing work schedule helps avoid monotony

Cons

Tedious Various performance metrics are a hassle to record - difficult/awkward to show you are doing a good job Customer Service employees are made to feel inferior to those in other departments. Not the best situation for a service based organization.

5.0
Jun 17, 2011
Recommend
CEO approval
Business Outlook

Pros

CSN gives its employees a lot of responsibility right off the bat. I have a lot of friends who started their careers at the same time in finance and consulting, and the stuff that they're doing is busywork compared to the power to opportunity to drive results that I've been given at CSN. I don't just analyze data and share it with clients who may or may not choose to see it through -- the insights that I generate from my analysis lead to actions (led by me), and the impact that those actions have is often immediate and something I can evaluate in real-time. That feeling of having impact on CSN's growth is really exciting and kind of addictive. If I have an idea on how to change a process or grow one of the categories I'm working on, I'm encouraged to test it. If it doesn't work, I see that it's not working quickly and try something else. It's great to have that feeling of really making an impact to soon after starting a new job, and from what I understand from my friends, I'm pretty lucky to have found it. CSN's also a great place to make friends and meet new people. I didn't know many people in the city when I moved to Boston, and now I have a whole new crew of friends who I've met through working here. We have a lot of fun together both in and out of the office.

Cons

CSN's growing so quickly, I think being successful here means having a good comfort-level with change. You have to adapt easily and roll with the punches a bit as the business and structure of the company change as we grow. I think that constant change is actually a positive thing -- it keeps things constantly fresh and always exciting.

Viewing 6736 - 6738 of 6,849 Reviews

Glassdoor has 7,870 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.