Wayfair reviews

The pay is not good for the workload they give you, and you're lucky if you even bonus. They make it very hard for anyone to bonus, and some of the bonus metrics are unfair and out of your control. If a customer writes in a bunch of questions about a product, it will effect your bonus even though you can't control what they do. If you show up to work late or leave early more than twice a month, you lose your entire bonus for the month. Even if there are computer issues, or your tire goes flat-you will lose that bonus. If you're hired on to do email only, don't be fooled. You will do emails, AND 2-3 hours of phone shifts everyday. They do not give you bonus for the sales you make on the phones, and they wont pay you $1.00 more an hour to take service calls even though service employees make $1.00 more an hour than everyone else. You're just another number to them. They don't care that you have a family and kids to support. They don't care if you have an emergency and need to leave work early or take the day off. There are no exceptions to the company policies. Even if your significant other passes away, they expect you to come to work 3 days later or have the possibility of getting canned. Lastly, if you give your 2 weeks notice, and you leave on the 1st of the month, they WILL take away your bonus you worked hard for the month before. i have seen it plenty of times where the employee will leave the first of the month and they lost their bonus they made the month before.

Wayfair's ecommerce engine is a hard-to-maintain agglomeration of half-baked features stuck together with chewing gum. Code quality is pretty bad and there are no department-wide initiatives to improve it. The focus is on adding new features as fast as possible, the goal often being to make the site look and work like Amazon (this is openly admitted). In general minimal time is alloted for improving architecture and performance until things get so bad it's an emergency. Churning out code like this worked great when Wayfair was tiny but the company is now large and complex enough that the legacy codebase has become an impediment to progress, and management's attitude towards software engineering is an impediment to improving the codebase. Many top people do not have formal training in software management and/or have only ever worked at Wayfair and are not acquainted with modern practices in the field. They are perfectly nice and well-intentioned but don't "get" how to build great software. So, as a Wayfair software engineer you will work with bright, creative coders all working on the dull task of fixing your predecessors' follies, or rushing to hack together new features with little planning, against your better judgment, because yes, this has to go out tomorrow. Add to that continual production breakage and you'll see that doing this kind of interruption-driven development month after month gets pretty frustrating. Did I mention salaries are below industry standards? Also, free cookies and Doritos do not count as awesome perks.