Wayfair reviews

3.1

39% would recommend to a friend

(6,855 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,855 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Apr 21, 2015

Things aren't always what they seem...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-THE PEOPLE! Honestly, that is the best part about working at Wayfair. You will get to meet fantastic people. -Benefits. Subsidies on gyms like Equinox, Healthworks, and BSC. Moderately priced health insurance, FREE dental insurance, and cheap vision insurance. For parents, there is also a relationship with Care.com for backup care and Wayfair pays half the cost for 3 days of care per year. TONS of discounts with many other places.

Cons

-Simply put: Management (or the SEVERE lack thereof) stinks. Really stinks. You may luck out and get an experienced manager that will communicate effectively, challenge you, and really help you grow in your position...but unfortunately, those kinds of managers are the minority at Wayfair. Most of the management are people with little to no experience managing that fell in to the roles because they just happened to be there long enough. -You're expected to perform at high levels with little to no guidance and/or training. Self advocate, put more tasks on your already too full plate, and ultimately, spread yourself way too thin. There is NO work/life balance, well...only if you've been there long enough and can come and go as your please.

2.0
Apr 19, 2015

Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(1) Awesome people - my manager was friendly and brilliant. My manager taught me a ton about business and understanding business data. My co-workers, with few exceptions, were extremely smart and helpful. How Wayfair got these awesome people is a bit of a mystery considering con number 1. (2) Great learning experience, especially for data analysis. If you're working in any of the analysis positions (marketing, data science, pricing, planning, business intelligence), you're going to learn a ton of SQL. That's a ridiculously useful skill across many industries, because just about every companies uses a relational database to store data. You'll also learn some Excel, which is often quite useful as well. Biggest pro for me: I landed my current gig because of what I learned at Wayfair.

Cons

(1) Low pay. As pretty much every review here says, the pay is awful. Don't expect it to increase anytime soon. That's because the company operates in online retail, which has notoriously bad margins especially in non-luxury categories. Since Wayfair is already bleeding cash from online ad spend (which anyone can see from the 10-K, now that the company is public), the company needs to keep costs down. Even if Wayfair eventually achieves household name recognition, their low margins aren't going to mean big increases in your paycheck (2) Ancient technology. Internal systems routinely break. When they're not broken, they're taking an eternity to load. This can make doing your job very difficult. The engineers work like mad to get things fixed, but there's only so much they can do when they have to deal with con # 3 (3) Turnover. Unsurprisingly, low pay across the board means people leave Wayfair quickly. (4) Limited ability to fix technical problems. Maybe this is true of all large corporations (which Wayfair has been for at least the last couple years), but your access rights are going to be restricted. So if you figure out Excel and SQL and need to do a little, say, Python to automate some aspect of your job, you won't be allowed to except for a handful of teams. Get used to lots of manual clicking and lots of frustration with your computer.

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Glassdoor has 7,876 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.