- Note that most of the positive reviews of Wayfair are from the Maine/Texas/Utah sales and support call centers. Not many positive reviews from the Boston office - for good reason.
- There's plenty of space in the Boston office, yet they cram large teams/pods in one area. You'll have 200 loud engineers in one area when there are large, open areas with rows of empty desks where no one is sitting elsewhere in the building. They should really space departments out more to reduce noise/make it easier to focus - especially if they have the space? It's also very easy to get sick when everyone else in your department has a cold/the flu/whatever.
- Pay is extremely low for Boston. They definitely prey on recent graduates and foreign workers who need visa sponsorship who will take just about any salary they offer. It seems like they base their salaries off when they started in 2002 and haven't adjusted for inflation/high Boston cost-of-living prices.
- Be prepared to use some awful homegrown tools for ticket management, knowledge base, etc. Wayfair is very resistant to using industry standard third party software and insists on using their buggy, unreliable, poorly supported internal tools. Be prepared to be extremely frustrated with bad software no one really cares about fixing or improving stability for.
- The kitchens are really dirty. Trash overflowing out of the can, dirty dishes in the sink, food crumbs everywhere. The cleaners only come by once a day and do a mediocre job. Bathrooms are dirty as well. Simon (the property management for the mall) doesn't do recycling, so I don't know why they have recycling bins and pretend that they do.
- There's a lot of layoffs across departments right now. Unless you're an engineer, be wary.
