Is Verizon a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Verizon have rated their employer with 3.3 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Tech Support Representative Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Verizon .

Does Verizon pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Verizon with 4.4 out of 5 stars based on 79 anonymously submitted employee reviews. This is 7.1% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Verizon.

How happy are Tech Support Representative professionals working at Verizon?

69% of Tech Support Representative employees at Verizon would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Tech Support Representative professionals have also rated Verizon with a 4.0 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (907) , Retail Sales Representative (875) , Sales Associate (690) , Software Engineer (544) , Manager (533) , Project Manager (403) , Solutions Manager (389) , Sales (338) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"You can relocate domestically and internationally and they have a great benefits package and tuition remission program" ((in 7227 reviews)); "Pay was good but no ot if you are GM and you got mostly sun and mon days off" ((in 3955 reviews)); "Sole great people in the company who will look out for you and your best interests." ((in 1190 reviews)); "I started a long time ago and was able to work my way up; salary was good" ((in 950 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 778 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1690 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1602 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 764 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 679 reviews)); "The hours are long and tough to work around if you have kids or family issues." ((in 608 reviews))

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Verizon

Verizon Tech Support Representative reviews

3.3

69% would recommend to a friend

(79 total reviews)

Dan Schulman

Not enough data to show CEO approval

67% positive business outlook

Ratings by category

4.4

Compensation and benefits

4.1

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.7

Career opportunities

3.5

Senior management

Tech Support Representative employees have rated Verizon with 3.3 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

4.0

Jul 7, 2023

Great Employer

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

- Benefits - Pay - Training very thorough

Cons

- The hours - Worked every holiday even though it was supposed to rotate

5.0

May 12, 2023

Very supportive

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, matching 401k up to 10k. Dental, Vision, FSA, child care, insurance for whole family, short term disability, parental leave for both parents, stock grants every year, bonuses depending on how the company is doing; they hire from in house first so when job openings become available, you have a lot of room for growth and applying; they offer so many discounts outside if verizon, it’s like a dream. I haven’t seen any other employer tied in with everything verizon is; tuition assistance; Cares about mental health

Cons

Very strict, cannot miss more than 2 days without using fmla or short term disability which has to be a minimum of 8 days so if you use sick time to care for kids in the beginning of the year, and you have no more sick time, you cannot call off for yourself if you’re sick not even for a day unless you open an fmla claim which has to be approved by a third party or else you risk getting out on a final. That’s really the only con

Verizon Response

We highly value our benefits programs! Thank you for your additional insights; your review means a lot to us and we will certainly take it into consideration in order to do better.

5.0

Apr 15, 2023

Good company

Tech lead

Recommend

CEO approval

Business Outlook

Pros

Salary and benefits are good

Cons

work life balance is less

Verizon Response

Flexibility and work-life balance are very important to us at Verizon. Thank you for your feedback; we will do our best to incorporate it in order to improve.

Viewing 22 - 24 of 79 Reviews

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Verizon Tech Support Representative reviews

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