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      Verizon

      Engaged Employer

      Verizon reviews

      3.6

      61% would recommend to a friend

      (35,716 total reviews)
      avatar

      Dan Schulman

      25% approve of CEO

      45% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Career opportunities

      3.1

      Senior management

      Verizon has an employee rating of 3.6 out of 5 stars, based on 35,716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      36K reviews
      1.0
      Dec 3, 2008

      Very tough place to work and be treated fairly.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay decent for retail.Decent benefits. Pretty good training programs.

      Cons

      Favoritism, extreme pressure. Management weak. Retail managers clueless. You could never do enough for this company and the people crushing the numbers are the biggest liars and cheaters in the stores. They talk all day about having integrity but don't practice what they preach. You're trained to mislead customers with clever appoaches like bundling. Horrible work, life mix. Since you're always under pressure to hit unrealistic quotas you practically have to live at a store.

      3.0
      Feb 21, 2024

      Outsourcing

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pay is great. - Team Leaders were very helpful

      Cons

      - Forced to shove products down customers throats even as a technical support person. This isn't so bad as of course you want to make money for the company. But in the end was becoming so bad the customers would explain that before they got to me someone that spoke broken English was holding them hostage on the call unless they agreed to add something to their account. - Sending more and more jobs overseas. A leader even went as far as telling the people getting let go that these "Global Partners" were happy to get paid $7 per hour and had no problems asking customers to buy more.

      avatar
      Verizon Response
      2y
      Glad that you were able to take advantage of our stellar benefits programs while you were with Verizon. We'll be sure to take your additional feedback into consideration going forward. Thanks, Verizon Careers
      2.0
      Dec 12, 2023

      Try to find something better.

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, quick "time-off" accrual, co-workers are usually great. The company is great if you dont work the retail side of it. Verizon has a strong infrastructure with FiOS and other home internet products. But the wireless side is a sinking ship.

      Cons

      Understaffed, Constant changes with products and services that managers force you to sell to customers, (even if they are not interested). You are not just "sales".., 80% of the time its customer service because of Verizon's outsourced and untrained, customer service from overseas... The system we use is getting worse by the day. The disconnect between corporate and the retail stores will be the downfall of VZW retail.

      Viewing 226 - 228 of 35,716 Reviews
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      Glassdoor has 38,057 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.