Very big disconnect from what you are promised in new hire training to the REAL deal. Verizon Wireless does not care about its employees at all. Very unrealistic sales quotas and their "support" in achieving those goals borders on lying to customers... actually, sometimes it is a bold faced lie. Cannot realistically take the time off promised to you because it is usually denied unless you know that you need it 3-4 weeks ahead of time. Who knows that they are going to need a personal day a month a head of time??? DENIED!
They are constantly changing the rules so that they make more money and YOU make less commission on each sale. They also track your sales hourly and you are questioned (sometimes berated) as to why you didn't sell enough with each phone. Phone sales don't count towards your "scorecard". This company has no values... which is why they post profits in the billions each year. The pressure they place on you makes you angry at customers who don't buy enough from you because your job is on the line every day. If you don't sell enough of something in the 8 categories you need to hit each month, you are reprimanded and placed on written warning... and reminded about how many people were fired before you for not making quota... INCIDENTALLY, THE QUOTA YOU GET PAID FOR IS NOT THE SAME QUOTA YOU HAVE TO MAKE EACH MONTH TO KEEP YOUR JOB. You are expected to get $100 out of each person you deal with, even the ones who come in to complain that their bill is too high. Then you are told to switch them to a plan that is "cheaper" when in reality it isn't, its just all in how you presented it.
They mostly hire young people without much job experience because they won't know any better. Oh, and by the way, you can have EXCELLENT customer service skills and be a stellar employee and still be let go because its all about the numbers. Customer service does not seem to be a concern of theirs at all.
I quit Verizon Wireless and my only regret is the 11 months I spent pulling my hair out trying to make sense out of company policies that do not match my own values in any way. Even the managers had mouths like sailors and I knew more about their sex lives than I ever cared to!
Seriously, don't do it.
