Verizon reviews

~ No respect. We were treated like kids in both rewards and punishment. I often wondered if I worked in a high school type environment. ~ Promotions were given to those who were "IN" politically with upper management. I was up for a promotion, and it was given to someone with considerably worse numbers than I did. She happened to be friends with middle management. ~ Management is extremely unprofessional. On more than one occasion there was a supervisor having a sexual relationship with an employee. Then there was unfair preferential treatment for that employee ~ Company says they are customer friendly, but they push and push and push you to sell things customers don't need. Many Representatives (not myself) would just add these things to the customer's account without the customer's approval or knowledge. This act even has a name within the company, "slamming". ~ Over inflated sales goals. Sales goals that were not even close to attainable. The market was maturing in the area, and Verizon's bottom line was going down, so instead of changing how the commission structure would pay people. They would inflate the reps quota to get back their bottom line through less commission paid. ~ Horrid Schedules. I was made to work 6 days a week for 3 and 4 month periods on more than 3 occasions. Usually around a big phone launch or peak time of year (christmas and summer), they make their Rep's work 6 day work weeks at 9 to 10 hours a day. Good luck having a Christmas with your family. ~ Micro Management. On many occasions, I would have a supervisor sitting behind me telling me to work faster and critiquing my sales. I was the fastest person in my work environment. There was a report that would show how many customers we would work through. I was always #1. Yet, I constantly had someone yelling at me to help more people. While I'm trying to go through a complete sale that would be critiqued and completing an insane number of customer service requirements. It was more stressful than anything I have ever done, and I took biochemistry. ~ Negative reinforcement. We were motivated out of fear. We were constantly made to feel as if I job was in jeopardy and that we could be moved out at anytime if we didn't meet sales goals. ~ Customers can be demeaning and rude. The corporate culture does not allow you to explain to customers how you wanted to be treated. Corporate stresses that you sit back and explain what you can do for the customer. I have been called names, put down, and talked down to like I was again a child or an idiot. ~ 7 different supervisors and 6 different locations. In the 3 years I worked at Verizon (I left soon after I was vested in my 401K), I was in 7 different supervisors and 6 different locations. They would just move me from location to location and shift around supervisors the same way. I was even threatened that I would be moved to a location an hour and 15 minutes from my house. All in all. It was a good experience like dating a girl that treated you poorly. I learned from it. I would never recommend Verizon Wireless as a place of employment. I believe, if you are a college graduate, you have better options out there. However, if you only have a diploma or a GED, then the pay and benefits are great for your level of education.

-Severe micro management, feels like high school being treated like a child, rules are set for everyone and no exceptions can be made for individuals. -Constantly piling on too many quality assurance requirements to be met on one call, there are now 32 things that MUST be done on each call for a leading score, and you can fail for almost no real justifiable reason. -Inconsistent policies and procedures, a lot of times nobody knows. -Unfair management, favorite players, inconsistent following of guidelines -Low pay compared to competition -High product pricing and plus selling is forced -Extremely inconsistent quality scoring criteria throughout management, you can fail your weekly QA for a silly silly thing like an icon on the phone you misnamed even if you followed their reqs for the call and pleased the customer. You are torn between pleasing the customer, and doing what you have to that will keep you employed. -Management emphasizes your negatives, constantly makes you worry about your job security, and you are never good enough. -Forced into doing projects you can not stand, I was thrown into Global "Support" and have never been able to get out of it. Despite my numerous complaints, and my goals. This isn't even necessary to have employess doing, it could all be automated online. There is no support, you are an order taker, and a pricing quoter, a repetitive robot. Very rarely will you ever get to actually solve a technical problem with a global customer. Also every Global customers are completely irrational and impossible to deal with reasonably. Your quality will most likely fail unless you have an understanding supervisor. Which is all about the luck of the draw with the shiftbid. -It doesn't matter how many performing months you have, you can be written up for one bad month. You're a number, and you produce numbers, and if those numbers ever decline slightly you become a target for irrational, unfair treatment. For example, I had 9 performing months before I had a developing month, I was written up and held back from my anticipated promotion I had been working hard for and 6 months for a written to fall off. Written warnings are handed out for any reason they feel like writing you up for. My reason was that I couldn't find a feature on a Motorola, my supervisor had to search for 25 minutes to figure out this information was in an e-mail from months ago and I should have known about it. Yeah, good reason to write up a perfect attending, 9 month performing, hard working tech and keep him from a promotion. -Shiftbids are inconsistent and come whenever the company feels like it. The schedules are awful, and you should expect to never be able to come to a compromise. Whatever ridiculous nonsense they can come up with that doesn't even fit in with the busy periods, you'll have to live with and sort your life around if you want to keep your job. At one point, they made schedules for my department and had no Sundays covered... not surprisingly you get a 35% differential for Sundays. I guess nobody works on Sundays in my department until the next shiftbid.