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Universal Studios

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Universal Studios Ride Operator reviews

3.8

75% would recommend to a friend

(94 total reviews)
avatar

Thomas L. Williams

92% approve of CEO

83% positive business outlook

Ride Operator employees have rated Universal Studios with 3.8 out of 5 stars, based on 94 company reviews on Glassdoor. This indicates that most Ride Operator professionals have a good working experience there. Universal Studios is rated in line with the average (within 1 standard deviation) by Ride Operator professionals compared to other employers within the Audiovisual y medios de comunicación industry (3.7 stars).

Reviews by job title

94 reviews
3.0
May 14, 2019

Its Okay

Recommend
CEO approval
Business Outlook

Pros

Lots of Growth Fun experience Great Coworkers

Cons

Drama like Highschool Management can Micromanage depending on the manager

3.0
Feb 5, 2019

Easy job to get

Recommend
CEO approval
Business Outlook

Pros

It can be a lot of fun working in a theme park. You also can use your employee ID to get discounts all over the park and City Walk. You're also able to go into the park for free whenever and get tickets every now and then for family and friends.

Cons

You're working with so many other young people so there's bound to be drama. My entire time working there everyone was involved in drama and sometimes even management would contribute to it. Management clearly has favorites and they expect way too much of you for so little pay. The team lead are also all young and can be extremely unprofessional. Also, guests can be extremely rude and you'll be dealing with all sorts of scenarios.

3.0
May 28, 2018
Recommend
CEO approval
Business Outlook

Pros

- you can go to the park whenever you want (except special events... including HHN) - really good discount on merch + food - really fun environment... it's so cool to work in a place that people literally go for vacation, and guests are generally happy to be there - guests that aren't happy are usually pretty easy to fix, by like giving a front of the line pass or some jelly beans (and management really encourages this kinda "star treatment" for guests) - good opportunities for people watching - cool coworkers even if it can be kinda clique-y at times - moderately lenient attendance system even though it can seem stressful (you get a couple 5 min freebies every month) - good proactive union - good employee recognition system, and a culture that really encourages you to recognize your coworkers for good work

Cons

- scheduling by seniority sucks and it can be impossible to rise up in the seniority ranks when you literally never get scheduled outside of peak hours (summer, HHN, maybe like 2 days over Christmas) - so you won't get scheduled for weeks or months at a time but then they'll like suddenly put you on the schedule one time and you'll have to drop everything to make it or risk getting an attendance reprimand - you have to pay for HHN tickets - also working HHN suuuucks everyone is drunk and rowdy - you have to work corporate NBC parties which is gross and unfair in my opinion - comped tickets for friends and families take a while to accrue (2 your 1st year, 4 your second year, 16 after that) and discounted ticket prices are only okay - no room for growth or promotions - HR is useless. I left my HR person several voicemails about an issue I was having and they never called me back. - they literally sent out a memo that said drug tests were optional and then a couple months later started firing employees for not consenting to supposedly optional drug tests (5 people got fired from a single attraction in one month for almost identical scenarios like this). - a lot of people get fired for really dumb, trivial reasons. It seems like after the peak season is over, they look for reasons to purge the long lists of employees so that there are more hours to go around.

Viewing 70 - 72 of 94 Reviews

Glassdoor has 2,264 Universal Studios reviews submitted anonymously by Universal Studios employees. Read employee reviews and ratings on Glassdoor to decide if Universal Studios is right for you.