Does Universal Studios pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Studios employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Universal Studios. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Universal Studios?

75% of Universal Studios employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Studios 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Universal Studios?

Attractions Attendant (92) , Ride Operator (88) , Cashier (41) , Retail Sales Associate (38) , Sales Associate (38) , Food Stand Attendant (30) , Security Officer (21) , Lifeguard (18) , Bartender (17) , Line Cook (16) , Ride Attendant (16) , Server (15) , Sales Associate/Cashier (14) , Food Service Worker (13) , Food and Beverage (13)

What are the pros of working at Universal Studios according to real employee reviews?

"Great benefits and lots of holidays" ((in 179 reviews)); "The people are great and it's very happy to work in a theme park." ((in 119 reviews)); "fun, great coworkers, learn customer service and how to work independently, chances to move up the ladder" ((in 74 reviews)); "Free tickets and entrance to parks" ((in 57 reviews)); "free entry to parks and lots of discounts" ((in 31 reviews))

What are the cons of working at Universal Studios according to real employee reviews?

"soul draining and low pay" ((in 128 reviews)); "Bad management and HR doesn't do a lot to help you out." ((in 122 reviews)); "Hours were long and sometimes unpredictable." ((in 101 reviews)); "The managers have no clue what they are doing." ((in 47 reviews)); "Too much favoritism" ((in 47 reviews))

What are employees saying about Universal Studios layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Studios layoffs and their outlook for job security at Universal Studios in 2026.

Universal Studios reviews

3.8

75% would recommend to a friend

(2,042 total reviews)

Thomas L. Williams

68% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,042 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Audiovisual y medios de comunicación industry (3.7 stars).

Reviews by job title

2K reviews

4.0

May 21, 2015

Good place to work.

Vacation planner

Recommend

CEO approval

Business Outlook

Pros

Operational team leads work well with the associates

Cons

Commission gets more and more difficult for the associates to acquire due to constant changes in the requirement

2.0

Feb 11, 2015

My position was full time sales counselor

Bilingual sales counselor

Recommend

CEO approval

Business Outlook

Pros

Theme park tickets Discounts park wide and discounts in the resorts inside the theme park. Relaxed environment

Cons

Obviously management had favoritism in this call center. Schedules are not based in performance just senority and favoritism. Qa has ridiculous standards wanting you to sound like a moron to customers. No commission. Every once in a while there is an incentive here and there but that's it. Training is limited and some of the supervisors that have been managers for a while don't even support you

4.0

Feb 8, 2015

Great place to work, fun atmosphere

Technician

Recommend

CEO approval

Business Outlook

Pros

I like working at a place where my contribution, no matter how big or small, can have a huge impact on park guests and their vacation.

Cons

As with any job, pay can always be better. Turnover tends to be high on the lower paying hourly wage level.

Viewing 172 - 174 of 2,042 Reviews

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Jobs at Universal Studios

House Host - Halloween Horror Nights

Service Person Technician

Parking Lot Attendant

Supervisor Attractions, Harry Potter and the Forbidden Journey™