US Postal Service reviews

Being a USPS EAS-22 Customer Service Manager comes with several challenges that can make the role demanding. The position often involves high stress due to constant pressure to meet strict performance metrics, manage staffing shortages, and resolve customer complaints quickly. Long hours are common, especially during peak seasons, and managers may be expected to work weekends or holidays, which can impact work-life balance. The role also offers limited flexibility, with fixed schedules and little room for adjustment. Some managers report feeling unsupported by upper leadership, and pay compression can be frustrating—especially when craft employees working overtime may earn more than their supervisors. Additionally, once promoted to EAS, returning to a union position is difficult, which can limit future options.

management is terrible, post masters don’t know what they are doing