UPS reviews

3.4

55% would recommend to a friend

(36,787 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
2.0
Aug 1, 2017

Not great

Recommend
CEO approval
Business Outlook

Pros

Good work-life balance for lower management. IF you get in young and stay in the Union you will be have a comfortable life in your 30s and beyond

Cons

low pay for management, very hard to discipline employees, building I work in has many flaws and is falling apart. In Hub management is very short term focused and only care about previous days result not any long term trends.

3.0
May 4, 2017

Billing customer service representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of challenges which you can grow on. Possibility to apply for different positions within company.

Cons

Barely support from upper management to support the teams but rather making it harder than listening to actual problems. No benefits Location

1.0
Mar 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Never got to find out

Cons

Just before peak season which as it turns out is always "next week" they start hiring and start promising the world. Then when you are selected you have to memorize certain rules of driving and driving habits because it's all part of the process. Then it's off to a one week boot camp which is pretty intense but anyone with a bit of drive can do it. Then comes the reality of working for UPS. You are initially hired as a warehouse worker due to union rules and are expected to work there except the days that you will be driving..... So who knows what those days will be? You arrive bright and breezy first few days then they bring you down by continually berating you (and pretty much anyone else that works there so you are not alone) you are too slow etc etc. You get your three days so they can say you are qualified then the real waiting behind. Everyday. For eleven weeks till I said that was enough. You have to fight to get your hours paid. They promise that they pay for your training hours but they never paid for mime. The time I knew I had to leave was when we were told to find a truck which was empty but had keys in it. IF they needed extra deliveries done and you were one of the lucky let finders you may get some work. They are also very clever at getting you to deliver "air" packages or take packages to other drivers but NOT let you deliver any packages so as to pay you a lower rate. If you decide to try your luck best bet is to work in the package handling first then you can get your new friends to find keys for you during the night before the morning rush (that's how people got work). Horrible experience with horrible people turning normal people onto horrible people

Viewing 262 - 264 of 36,787 Reviews

Glassdoor has 40,992 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.