UPS reviews

3.4

55% would recommend to a friend

(36,761 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,761 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
4.0
Jun 14, 2008
Recommend
CEO approval
Business Outlook

Pros

Despite being a "mature" company, UPS is growing into other areas of the transportation and logistics industry and there are exciting opportunities for those who can take advantage of them. The operations divisions are high-intensity, high energy places. This can be physically and mentally draining with the long hours and the higher and more numerous standards the management is judged by, but it also creates a special kind of camaraderie as well. Although the company became public in 1997, there's still a culture of "partnership" between management at the supervisor level and above which is held over from the days when the company was privately held, and management were the only one who held stock in UPS. UPS is also a very stable company with excellent cash flow. This typically means if you're the type who wants to work for one company their entire career and not jump around a lot you can still do that here. The variable labor cost model typically means that UPS doesn't have to resort to layoffs during mild economic downturns. If you're single or married to a non-working spouse and don't plan to have a family, there are numerous opportunities to advance by relocating to other parts of the company every 4-5 years throughout your career. This is a male-dominated company for reasons typically related to the work environment. UPS does not discriminate against women in any way, but most women simply find that the warehouse environment doesn't suit them. If you're a woman in entry level management and don't mind a warehouse environment, you will be given every opportunity to succeed and advance as UPS is actively trying to bring more women into its management ranks and retain them. You'll have to be competent, but frankly, in the current environment here, if you're up against a man with the same qualifications for a promotion, in my opinion, you'll get it. You'll be encouraged to get on a career track to move ahead quickly unless you explicitly make it known you don't want to do so.

Cons

Driving and inside operations jobs are physically grueling compared with typical jobs. While your average Marine or construction worker would think it was easy, the majority of the population find it to be one of the toughest things they've ever done, and many can't do it well. This "truck driver" mentality still extends into management, and though the company has multiple work life balance initiatives, it is difficult to do many operations management jobs properly and work less than 55-60 hours per week. For the engineers, in can sometimes be difficult to implement operating plans with operations people who work 10-15 hours per week more you do. The operations management team will feel the engineering team doesn't understand the challenges they face. Another significant downside for some people is that in order to advance into middle management or beyond you have to be willing to relocate to another area at a moment's notice. This may have been fine in the Ozzie & Harriet days of one income earner. Today, it excludes a majority of people who find themselves in two income families where the spouse cannot relocate, or divorced parents who don't want to move their children far from their other parents.

4.0
Jun 14, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits that are offered if you can make it through the probationary period are the primary reason most people come to work for UPS. As management there is also the bonus incentives given each year based on company performance and meeting shareholder and internal expectations. We have offices in over 100 countries and once in management there is a good deal of flexibility for transfer for school reasons or if a spouse gets relocated. The pride that UPSER's have for not only the company but for the customers is one that is very unique and not found in many other fortune 500 companies. There is a great deal of focus and importance put on the customer and working together to achieve their goals is something that often times requires the work of many different people and/or departments to accomplish. There are very few other companies or organizations that can offer such a wide array of departments and work experience. The amount of different job functions and departments within the company can provide job potential for someone with an engineering degree, a business degree, a computer degree, a marketing degree, etc... so there is a lot of opportunity for growth within the company. With all the various departments there is a great deal of opportunity for movement to gain cross-fucntional training to really learn how each department impacts the flow of packages and data within the network. One thing that UPS is very good at is moving people around to get experience in various functions of the day to day business so they get the big picture.

Cons

The hours required to accomplish everything that is typically expected of a full time supervisor are greater then many other full time salary supervisors in other companies. Based on the department or operation you are working in the average day can be from 10 or 12 hours to 14 to 16 hours depending on the projects being implemented or the time of year. The holidays are not fun for anyone who works in management at UPS in the day to day operational functions or planning functions. There is no such thing as family time after the week of Thanksgiving until after the New Years Day holiday and there is little to no flexibility for time off during this period as well. Many days during the Christmas holiday season require many full time management to work 16 to 18 hour days if not longer on some occasions leaving no time for family activities since you are usually too tired to move when you return home. Most of the management I work with have grown to hate the holiday season as much as I have in the past 3 years of working these kinds of hours which often times include Saturdays and sometimes Sundays. If it weren't for the ability to do almost all my Christmas shopping online I wouldn't probably be able to find the time to actually go to the mall and shop during the month of December. Another downside is the union aspect and how much control they have. It is very disheartening when management is able to build cases against hourly union employees to get them terminated just to have the union get them their job back time and time again. Not all employees that are members of the union abuse the system but there are still a lot that do and it makes if very difficult to hold employees accountable when you can't rightfully terminate them and make it stick. This frustrates young management when they see this and gives off the impression that management has no power or authority to terminate problem employees. Finally the last downside is the lack of notice when a move or change is made. Often times when a management change is made it is kept very secret and typically not told to the affected employee(s) until a day or two before. This can cause a lot of strain on peoples family lives at home where their spouse or significant other is affected by the change in positions which often times involves changes in the hours or time of day.

3.0
Jun 13, 2008

UPS - a stable place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Job security and the opportunity to work in many different areas of the business are both positives.

Cons

Rigid culture; inflexible on time off; just average pay and benefits; hard to move up in the company

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