UPS reviews

3.4

55% would recommend to a friend

(36,792 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
2.0
Oct 18, 2009
Recommend
CEO approval
Business Outlook

Pros

The benefits for a part-time employee at UPS are exceptional. You will have to wait awhile for them to set in depending on the current contract. An increase in pay every year with a cap at 5 years is nice. I am a loader which requires me to put a large amount of packages into a sem-trailer in a relatively short amount of time. It is relatively simple. Their are all kinds of safety events to get free t-shirts at UPS. The work itself is much like a workout, with emphasis on the back and legs.

Cons

Well there are a lot of problems that one will encounter as a part-timer. You basically have no pull until you put in around 2-3 years at UPS or unless you memorize a lot of zip codes to get pumped up in job class to a pickoff/sorter. Loading and Unloading are two separate animals with different problems. The one I know well is the job of a loader, and it is very stressfull. Every day the manager will reveal your performance, mostly looking at how many scans you had per hour and how many errors you made(misloads). The problem with this system is that their are literally hundreds of scenarious you will face that will diminish each of these evaluators. One being your manager will make you take cart fulls of packages to the missort belt, killing your scans per hour. Another problem occurs if you are in a very slow chute/ have to help break jams for other loaders/pick 70 plus pound irregs off the floor. The real issue it the misload situation, as too many will lead any new hire to a termination. I have just recently gotten past my first 30 days without a misload to my name to acquire senior status. That may not seem like a big deal to most, but during this period I was "salted"(purposely given incorrect packages by management) at least 30 times a night.. It is part of the job I understand, but when loaders often help other loaders scan or use their scanner it creates an opportunity for disaster. When your supervisor asks you for your scanner you are pretty much trusting him with your job. Ok another con of the job is the obvious weird hours. Kiss your loved ones goodbye plus any possible semblance of a normal life if you choose to do the Night shift or Sunrise shift. And really, if you are working at UPS during the other two shifts you should reevaluate how important this company is to you. I have another job in addition to attending my master's program. The only reason I work at UPS is because of the weird hours but at the same time they are my undoing. I feel like a zombie on my days off. As far as UPS being all that bad in terms of management, I don't really think that is true. It is very typical of a large company to have underqualified leaders, so one should just be prepared. They care about you, but just like anyone they are looking for the next big thing. The start times of work also change almost daily so that makes it very difficult to not WASTE time in the parking lot or in the hub at your PD. I have heard that unloading is very difficult. They have to move much faster than we do as loaders and are expected to be able to position packages correctly regardless of their weight. Less time means less pay thus making it important to evaluate time in transit to work. This is a workout but not one that will get you muscular. Well, besides your back. But God help you when it gives out. Your forearms will spazz on you after awhile. You will sweat terribly and lose weight. I eat like Michael Phelps now and I still cannot keep up as I went from 188 lbs. to barely 170 lbs. in about 3 months time of working as a loader. Worse yet is that you cannot workout after doing this, so they tell you "its like getting paid to work out" but it doesn't make any sense. Overrall I wouldn't do this if I were you, and I plan on getting out sooner than later.

3.0
Oct 16, 2009
Recommend
CEO approval
Business Outlook

Pros

For a part-time job you can't beat the complete health benefits package UPS provides for their package handlers. UPS also has great employee discounts on anything from cars to electronics. Employees get rewarded and acknowledged for safety. If you enjoy working out, the few hours you spend at UPS will be well worth your time.

Cons

Working at UPS as a package handler is both mentally and physically tough. The turnover rate for employees is extremely high. Some people will go through a weeks worth of training and only last one day doing the actual work. Full-time management is only interested in numbers and downtime and can usually care less about employee safety. When management pushes an already fast paced job to the limit packages are mistreated and handling practices learned in training are thrown out the door. With the constant pressure put on part-time supervisors by full-time supervisors the work environment is often extremely tense and in many cases very dangerous. There are times where a sorter is often forced to get buried in packages just so that belts do not stop and affect downtime. Sort changes are often given the day of said sort change instead of giving employees a few days notice. There is an extreme lack of communication between part-time supervisors around the hub and more times than not each supervisor only cares about their respective areas and doesn't really care what other parts of the hub are negatively affected by their supervision. Employees are often disrespected by management and each person is constantly reminded just how unvaluable they really are. Not all hubs offer tuition reimbursement for package handlers.

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