UPS reviews

3.4

55% would recommend to a friend

(36,792 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
4.0
Nov 29, 2009

UPS combo

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. Even after changing them, they are still some of the best offered by any employer. Most co-workers are like family. Night hours permit time for doing things during the day. Pay is pretty good.

Cons

Some managers are clueless about how to manage their people. They tell you to do something that you are in the process of doing already. Some co-workers are extremely childish and set out to make others miserable. Enforcement of "Zero Tolerance" policies are not very good. Zero tolerance means no tolerance, not a slap on the hand and being told not to do it again. Tuition reimbursement program was dropped for all but part time employees. Benefits were downgraded, so they are only give to new hires after one year.

3.0
Nov 28, 2009
Recommend
CEO approval
Business Outlook

Pros

Initially the pay (including gain sharing, christmas bonus, benefits etc.) and the opportunity for advancement - not to mention the tuition reimbursement - greatly exceeded any other part-time job out there. the camaradarie is unheard of in the modern business world and the family (albeit dysfunctional at times) atmosphere makes it much easier to go into such a high-stress environment.

Cons

unfortunately with the economic downturn many of the "selling" points for part-time management positions have been cut (gain sharing, christmas bonus). part-time sups along with the hourly employees are on the front lines and will be the first to feel the brunt of a tough operating day. while the union is still protecting it's employees livelyhoods the part-time sups are now being asked to do more with less (this coming from a sup who helped propel a certain shift into the number one slot in the country for overall performance). the pressure's mounting but the incentives for performing above and beyond your job description are disappearing. it would be a shame to see a one hundred year plus company lose some of it's greatest assets - it's people - just to save a few dollars even though the company still manages to pull in hundreds of millions (perhaps a few billion) dollars in revenue even during the economic crises. i'm not naive. it's a capitolist company in a capitolist society and making money by offering superior service to our customers is the nature of the business. it would be a shame though to see greed lose many of the people who helped make the company all that money in tough times. you guys have made it a long time by being a company that holds integrity up high. if you keep putting the squeeze on the men and women on the front lines you won't just be losing that integrity.

3.0
Nov 16, 2009
Recommend
CEO approval
Business Outlook

Pros

most immediate supervisors are nice. they shift generally goes pretty fast because you are constantly doing work. pay is good enough.

Cons

upper management can be a bit pushy. you are never unloading fast enough or safe enough for them. fine other than that.

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