UPS reviews

3.4

55% would recommend to a friend

(36,792 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
2.0
Aug 5, 2010
Recommend
CEO approval
Business Outlook

Pros

good benefits If you don't feel like showing up for work you don't have to and no one will care

Cons

The work environment is dirty and has no climate control. During the winter some parts of the warehouse have employees working outside, while others work inside. When it rains, most of the time you're going to get wet. Since the Union took over, it has become a race of "whoever does the least work for the longest time gets the promotion" Communication between management and employees is terrible, employees are constantly confused about the policies to get things done. Gossiping is a huge problem, along with the single goal of management, which is to get everything done as fast as possible and yell at everyone that doesn't complete your work 45 minutes early everyday. Those who are lazy receive the easier jobs with less work, and those that work hard are punished by being put in the areas/trucks with highest volume of packages. The only reward that diligent workers receive is that management will not trash talk about you behind your back, you won't receive a promotion and you won't be given more hours to work because you work hard. After 3 years and 9 months of seniority at UPS, I only received 40 hours of vacation time and 1 sick day. If you would like time off and you've been with the company more than 3 months, then management will require 2 to 3 months prior notice. If you just started with the company only 12 hours notice is required for a day off.

3.0
Aug 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Management has changed drastically within the past 3 months. To say the least it has improved morale. There seems to be a genuine intent to improve existing conditions and allow employees to be more involved with daily operations. The benefits are as good as advertised and the discounts come in handy with a wide variety of categories. The work is not difficult and with the right training, is actually easy. Of course, that depends on which account you work in. Each department is different but overall the people in the company are helpful, cheerful, and willing to help. There is a team atmosphere that has developed lately.

Cons

The most obvious is the pay scale. When you bust your tail for six months and are told that you have reached the highest levels of evaluation seen in years, it brings you back down to earth when you are only compensated with a $.25 raise. In theory, you would have to work 12 years to receive a $3 dollar raise. Considering this company deals with medical supplies, starting out at $10 is almost laughable (and that includes forklift operators). The biggest cons under that were inconsistency in management. That and extreme micromanagement of the managers which to some degree, trickled down to employees. Honestly, this is appearing less with the change in management.

3.0
Aug 4, 2010
Recommend
CEO approval
Business Outlook

Pros

Easy to get hired. Work with good people. Honest with expectations, they didn't sugarcoat anything. Uniforms are provided for free.

Cons

Work in the elements. No AC in trucks. No padding on the seats. Low pay. Unstable hours. No time for lunch breaks.

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