The Emirates Group reviews

3.9

71% would recommend to a friend

(5,070 total reviews)
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Ahmed bin Saeed Al-Maktoum

81% approve of CEO

72% positive business outlook

The Emirates Group has an employee rating of 3.9 out of 5 stars, based on 5,070 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Emirates Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

5K reviews
4.0
Sep 19, 2018

Great Short Term Career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great for travelling the world & get paid for it -Stay in mostly very nice hotels - Great ab intio training to make you feel competent - Work and make friends with lots of nationalities -live in Dubai -Tax free salary -Discount card to use in shops/bars/restaurants in dubai

Cons

-shift work that is poorly rostered -flying back to back with sometimes minimum rest -medical clinics could improve drastically -should be stricter protocols on what is not acceptable verbal/physical abuse from pax and such disruptive pax should be warned and blacklisted before behaviour escalates -option for unpaid leave so you can properly rest & would minimise no. of crew calling in sick -improve concessionary staff travel rates especially for flights to UK. most of the time no discount from full fares. Not really a benefit to UK crew. -boost crew morale -properly match roommates in company accommodation and make it easier for crew to swap to other accom. if unhappy. -upgrade crew just because they have been in the company x amount of years, not based on merit -needs better career progression to keep crew motivated

3.0
Feb 9, 2017

Great company, could've better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management team, great coworkers, travel benefits,and great employment benefits.

Cons

Male dominated, no room for growth, high turnover.

1.0
Feb 4, 2017

Toxic working environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Good opportunity to travel the world with discount tickets. -Multicultular crew community -Allowance on layovers paid in cash

Cons

-Very stressful working environment, its all about the customers and the reputation of the brant. If a 'gold card' holder pax shouts at you in your face and insults you, its all your fault no matter what according to the company's mind. -Minimum rest between duties (11 hours) and on long haul flights (2 hours 20 minutes break on a 15 hours flight while airlines which allow unions have 4-5 hours break. You are always exhausted on layovers. -24 hours layover after a 14hour flight is a common thing. -Backstabbing and reporting each other for literally anything is highly encouraged by the company as they can have everyone scared about losing their job if they dont follow the rules. -Most of the senior crew members have no leadership skills. They choose who gets upgraded to senior positions according to who has less sick days. -You can't really connect to your fellow crew on a flight or a 9-day trip as everyone is always cautious of what to say or do in front of the others from fear of getting reported. - Forgetting a pen with the company's logo on in your uniform's pocket after a flight can get you fired as you are being scanned upon arrival. Lately, as they have cut down several routes due to light loads they are overstaffed so they force people to take unpaid leave while they started firing people for minor things. -You live in a "free" flat. But you are always monitored by a security, they see who comes in/out, you can't have anyone who is no staff to stay after 1 am. If they are not gone by 1am you are officially called in the office and warned. You need to fill in forms 10 days in advance and get approval to host family. Person I know was involved in an accident, went in hospital and his parents flew over to be with him. They were not allowed in his flat as he hadn't filled the form 10 days in advance, no excuses ever made. If become sick of this and choose to live out of company accommodation, the only place you can afford with the allowance they give you is a tiny studio in the middle of the desert. -You are being treated like you are retarted. You might work non stop on a 7 hours full flight with 2 services, make everyone happy, take photos of the kids, clean toilets (of course you are supposed to do these things) but, all thats left from this is that you senior observed you walking through the cabin without a tray in your hand (which is a requirement by the manual) so he writes a report to your manager and you have to explain yourself. If you speak back and defend yourself, they will add on your review that you did not accept the feedback they gave you, so you are in deeper trouble. - If you respect yourselves and if you value, dignity, human rights, real and honest people, nature, stress free working environment, professionalism and ability to evolve yourself more than a rotten artificial lifestyle then stay away.

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