Does The Body Shop pay their employees well?

According to anonymously submitted Glassdoor reviews, The Body Shop employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at The Body Shop. This rating has been stable over the past 12 months.

How satisfied are employees working at The Body Shop?

44% of The Body Shop employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Body Shop 3.0 out of 5 for work life balance, 3.4 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at The Body Shop?

Customer Consultant (221) , Sales Associate (148) , Assistant Manager (117) , Store Manager (104) , Team Leader (80) , Sales Assistant (49) , Shop Manager (40) , Key Holder (33) , Manager (30) , Beauty Advisor (27) , Team Lead (24) , Assistant Store Manager (23) , Part Time Assistant Manager (22) , Retail Sales Associate (22) , Sales Consultant (21)

What are the pros of working at The Body Shop according to real employee reviews?

"Great people to meet and work with" ((in 96 reviews)); "The team was great and customers you get in the Ealing branch are lovely" ((in 87 reviews)); "Free products and discounts on products" ((in 77 reviews)); "Staff were friendly and helpful" ((in 63 reviews)); "Great benefits and pay package" ((in 57 reviews))

What are the cons of working at The Body Shop according to real employee reviews?

"when i worked there is observed a lot of staffing issues and also experience poor management." ((in 116 reviews)); "Low pay with long wait and many hoops to jump through to get a raise." ((in 103 reviews)); "Very frustrating for the many managers and associates whose stores performed above average and still were not compensated for their service." ((in 85 reviews)); "Long hours especially over Christmas" ((in 45 reviews)); "I am tired of upper management changing every 1" ((in 41 reviews))

What are employees saying about The Body Shop layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Body Shop layoffs and their outlook for job security at The Body Shop in 2026.

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The Body Shop

The Body Shop reviews

3.5

44% would recommend to a friend

(1,935 total reviews)

31% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.0

Work/Life balance

2.8

Senior management

2.8

Career opportunities

The Body Shop has an employee rating of 3.5 out of 5 stars, based on 1,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Body Shop employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jul 31, 2021

Great company but poor manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ethics of the company and they have good benefits. 5 free items to try so you can recommend to customers

Cons

The manager was all the place, would rely to much on her staff to support her and cover for her. Rotas never done on time, left to run store by yourself with no thanks

5.0

Jul 30, 2021

Short but great

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Supportive environment growth opportunities relaxed management conscious company values and branding volunteer opportunities gratis product

Cons

Slow traffic for business standard, minimal staffing coverage and when someone calls out very little support for coverage

5.0

Jul 28, 2021

Great company to work for

Customer consultant/beauty advisor

Recommend

CEO approval

Business Outlook

Pros

- Constant and consistent training in both products and customer service to help you improve, both formal and informal - Management are fabulous; kind and understanding but professional. I know that I can talk to my boss about any concerns, either personally or professionally, that I may have - The company encourages you to be authentic, so you can wear what you like and choose how you do your hair/makeup (if you want to!). Very different to other beauty stores, which have a prominent fake-tanned, blonde, extroverted, fake-smiles sales assistants. - Emphasis on customer needs, and recommending products based on the customer, not on price - Great range of products, with something for everyone! - Support a diverse range of charities and organisations, actively contributing to reducing plastic and waste, supports disadvantaged communities around the world

Cons

- Not all stores are run the same way - Don't understand how they choose what products to discontinue, as there are some great selling products that they stop producing

Viewing 511 - 513 of 1,935 Reviews

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