Forget personal life - your days off are cancelled or changed at the last moment, you often are expected to work late or work on your day off
There area no clear responsibilities at all, management changes its mind every 5 seconds, in the end you end up so confused on what the hec you really supposed to be doing and feel like a looser all time
There was no equipment to do your job properly e.g. in our store there are 16 staff and only 4PC and 4 phones (which don't function properly 70% of the time) so unless you have your own laptop and use your personal phone (which in theory you should not be using for work) your are more or less doomed as you wont be able to meet your targets
But the worst part of the job for me was - constant let down of customer expectations:
- most sales advisers (at least in our store) are so arrogant they really don't give the customer the respect or time they deserve,
- test drive bookings - being cancelled right left and centre,
- when the customer comes for the appointment it is often made wait for ages before it is actually taking out for a drive
- trade in quotes are not being submitted
- in the last few weeks of me working at Tesla, I have also had chance to witness the state of the cars that are being delivered to customers - and is just hmm bad, seriously bad, not even one car out of 9 has been delivered in the condition that it should be according to our policies and procedures.
Is just so sole destroying to be apologising to your clients all the time for not your own errors.