There are no documented processes in place, i.e. job aides, step documents,checklists, etc. on how to perform all the steps required for your job function; what/if any documentation you are able to locate is extremely outdated and the steps outlined have already changed; training is entirely "On-the-Job" which unfortunately requires you to rely on the good graces of your co-workers; something this is not very forthcoming OR it's "figure it out on your own", as management is not going to show you because they don't even fully understand and your co-workers had to do it themselves, so they have no sympathy. Employee moral is EXTREMELY low; there are Directors that call out employees on their mistakes made out on the open work floor rather than behind closed doors with discretion. I witnessed several employees being walked out without any fair warning; something that adds to the low moral. There appeared to be no documented performance plan policy in place; i.e. standard verbal warning; first written warning, second written warning, etc. Workers have been walked out at any time, for whatever reason. Management communicates high expectations, however they do not provide adequate tools or guidelines on "how" to meet these expectations.
