Bad communication from the top down, the company cut back with the recession, forcing cuts in positions but leaving the remaining people with double or triple the work and then gave terrible raises. No concept of the time it takes to get certain tasks done. A lot of looking the other way and favoritism. Management sits in offices all day and gets angry when the floor is behind or when mistakes are made. The reviews are sterile and the raises are prorated. Even if you are the best worker the store has, they will alter your review so that when they send it up to corporate the store will not be over budget for raises. The expect more out of you, and pay you less for it, their motto.