Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2402) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 948 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 646 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 166 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 515 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 500 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 98 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Feb 12, 2026

Ok if u need experience

Ccustomer service representative

Recommend

CEO approval

Business Outlook

Pros

You work from home, you don’t need to have your camera on. You’re comfortable while working. You can take all the time off you need in advance without penalties.

Cons

Low pay, no raises ever, if you’re sick and have no pto you’re written up. Sitting down all day will ruin your body after a while. You have to learn the job yourself even after training for a month.

TTEC Response

3mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciate the flexibility, comfort, and paid time off policies. We also take your comments about compensation, training, and workload seriously — feedback like this helps us identify ways to better support our employees. If you’d like to share more about your experience directly with us, you can do so at ttecwehearyou.com.

3.0

Feb 11, 2026

review

Team lead

Recommend

CEO approval

Business Outlook

Pros

Good first leadership step for someone moving from Agent to TL

Cons

sometimes it felt like higher managers did not really know what they were doing

TTEC Response

3mo

Thank you for sharing your feedback and for your years of dedication to TTEC. We’re glad to hear you found the Team Lead role to be a valuable first step in leadership. We also take your comments about management seriously — feedback like this helps us identify areas where we can provide better support and guidance for our leaders. We wish you all the best in your future endeavors.

3.0

Feb 10, 2026

Seasonal work during OEP

isr ii

Recommend

CEO approval

Business Outlook

Pros

Work from home All equipment supplied All the overtime you could ask for

Cons

No Benefits - Only state mandated sick pay No pay for holidays Call routing system ineffecient

TTEC Response

3mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the work-from-home flexibility, provided equipment, and overtime opportunities. We also take your comments about benefits, call routing, and role-specific challenges seriously — feedback like this helps us identify ways to improve processes and support for our employees. We wish you all the best in your future endeavors.

Viewing 118 - 120 of 11,441 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative – Remote in USA

Fraud Detections Representative

Seasonal Healthcare Trainer

TTEC

TTEC reviews

Ratings by category

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Reviews by job title

Ok if u need experience

review

Seasonal work during OEP

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