TTEC reviews

3.3

54% would recommend to a friend

(11,432 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,432 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Dec 30, 2010
Recommend
CEO approval
Business Outlook

Pros

If you are competent, you can get a job. If government contract, pay is good, otherwise not. A few good leaders, trainers. Work may not be demanding, but schedule is strict. Quality review is sometimes fair, sometimes nit-picky. Co-workers are usually friendly.

Cons

Team lead has incentive to be over-demanding. Bonus is often just out of reach because of tricks with quality review. Equipment is outdated, bad CRTs, poor audio quality, no limit on sound volume to protect worker. Expect some bad behavior from co-workers. Training and professional relationship is often set to lowest level of co-workers--disappointing if you are experienced and professional. I'm referring to a big temporary project, but I worked here before and things weren't much better.

2.0
Dec 20, 2010
Recommend
CEO approval
Business Outlook

Pros

The good thing about working for TeleTech is getting to know some great people as fellow agents. Most Agents are very friendly and easy to get along with.

Cons

The expectations of the project I supported became exponentally higher the entire time I worked there. There was no pattern of raising expectations. I was let go for not meeting the new higher metrics in three months even though I improved each month on my way to meet the new lofty goals.

3.0
Dec 3, 2010
Recommend
CEO approval
Business Outlook

Pros

garage parking, ability to interact with people in different countries, friendly co-workers except for a few, medical benefits are reasonable

Cons

poor communication from immediate manager, excessive trust on managers to hire the right person, no policy on manager disciplinary action

Viewing 11371 - 11373 of 11,432 Reviews

Glassdoor has 13,230 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.