Pros
good training ground friendly people very accessible
Cons
**bad salary (doesnt have any increase at all. i have co-employees who are already 5years in the company but still has the same consistent salary) **most team leaders doesnt know how to handle the agents (need Management trainings, a college undergrad for a team leader???!!)) **doesnt listen to the needs of the employees. they just implement things but doesnt even think if the agents can even handle their requests. **agents are always overworked with very low pay.. **they always put the blame to the agents if they have undertime taggings, but they should understand that the computers are very old, using win 98 desktops.. and are very slow. and in order to get promoted you need kiss your managers ass.. which i dont like at all. agents should be promoted based on their skills and experience. they also make agents handle or upgrade to different accounts without increase in their salary, which is very unfair. and if you dont check you payslip, you might get a surprise of being deducted by maxicare, when you didnt even use it.