Pros
-employee appreciation and respect (401K, Health & Education Reimbursement programs paid by company, cheap dental/vision/life insurance plans, etc.) -flexible scheduling for the most part -lots of support through coaches and team leads who can help you while your on calls and after
Cons
-Too much focus on AHT of calls and not enough care for customers, who in turn will make your life unhappy when they've called 20 times and no one has actually directed their calls right or listened to them. Prepare to be yelled at for this, and just do you best. On the bright side angry customers are few and far between if you actually know how to work in customer service and treat people right. -Issues with the technology, which has improved (and always does) a great deal, but some things are flawed and seems like their techs want to claim they are not rather than listen to all of the complaints and actually fix anything. -Not everyone is on board with the information needed. One coach in chat will tell you this is what you do and another day a different coach will say thats wrong, do it this way., Upper management has the same issues as well, but I guess thats kind of normal period.