Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 645 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 170 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 526 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 428 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Sep 3, 2012

OK Work At Home that served the purpose that I needed it to.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Flexible schedule. Almost guaranteed hours. Guaranteed rate of pay. No Commute. No uniforms to purchase. No extra costs since phone, DSL and Computer are already in home. Having a sick child at home wasn't a factor in how much I could work. The weather wasn't a factor in how much could work. Still got paid while minor technical issues took you offline.

Cons

Training could have been more thorough. If call volume was too low, was taken off of the phones without pay. Losing pay if there were major technical issues. Assistance was often more miss than hit. Control issues with a few team leads. No transparency.

5.0

Sep 1, 2012

Brilliantly amazing.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was my first job. Never did i imagine that i'd be hired by Teletech, a very prestigious company. and never did i imagine that having a job would be fun. A very warm atmosphere would welcome you. I never thought that my first job would be this amazing. I had the most understanding and smart trainor. You would never be left behind. Though i never really lasts long in Teletech (due to my sickness), i could say that they are the best BPO company.

Cons

There are no downside at Teletech. Everything is amazing in its own way.

4.0

Aug 31, 2012

great when I first join the company then everything changed suddenly.

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

approachable TL, manageable queues and accessible from my place.

Cons

poor management and more training

Viewing 11236 - 11238 of 11,446 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Seasonal Healthcare Trainer

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

OK Work At Home that served the purpose that I needed it to.

Brilliantly amazing.

great when I first join the company then everything changed suddenly.

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