Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Great Culture and Values." ((in 230 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 534 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 444 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,451 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,451 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Apr 19, 2013

Great company if you have the right connections

Team leader

Recommend

CEO approval

Business Outlook

Pros

Yo can grown within the company in just few years, the salary is good for undergraduate persons. Many training resources. You can improve your English skills. As a first time job, is excellent.

Cons

There's a lot of personnel rotation in the company, so you should be very carefully when you decide to change your position, maybe the project will be closed and you will be fired. If you get fired, you usually need to start over from the agent position. Depending on the project, you should say goodbye to your personal life because they will ask you to stay there many extra hours.

1.0

Apr 18, 2013

Pointless Job and No Recognition

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule (to an extent) Guaranteed 40 hrs a week (if you can stand being there) Nice, renovated interior created a refreshing environment

Cons

Trainers gave false impression of what it's like working there and being on the phones. Common mishaps with scheduling and receiving bonus or referral pay. Very little incentive. Co workers act like high school children. Too many people in one area; sickness spreads quickly during the winter. Most of the Team Leads are very unprofessional. Pay was awful for what an agent has to deal with for a minimum of 8 hours a day. Computer system issues on a weekly basis. Not enough training. Break times and bathroom times were heavily monitored by a department of rude people. Because of the large amount of people that abused break/bathroom time, honest employees had to suffer from humiliation on a daily basis.

1.0

Apr 17, 2013

Not very good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are none other than some of the people I met.

Cons

The leadership is no good.

Viewing 11116 - 11118 of 11,451 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative

Customer Service Representative – Remote in USA

Customer Service Representative – Part time

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company if you have the right connections

Pointless Job and No Recognition

Not very good

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