Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"work from home was good during covid" ((in 974 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 166 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 535 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 442 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 159 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,454 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Jun 27, 2013

TeleHell

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

In depth training, one on one training with seasoned employees, teaches employees a lot about banking policies and procedures.

Cons

very rude customers call in at times, some team leaders are condescending, outdated equipment, employee evaluations dwell on the tiniest mistakes even though you help hundreds of people a day .

1.0

Jun 27, 2013

Very dishonest from beginning and unethical practices.

Over the phone computer tech

Recommend

CEO approval

Business Outlook

Pros

better than average benifits and they do try to work around your school schedule. If you are a great salesperson you will get just about whatever you want within reason.

Cons

Will lie about the job requirements and will make you work overtime due to their lack of ability to keep turn around down. Will purposefully hire lowe in ordor to save money on labor making you work overtime. The job I had was a tech support job that turned into a sales job that they no longer cared if we fixed the computers we were hired to fix

2.0

Jun 25, 2013

Will not get you far.

Member services representative

Recommend

CEO approval

Business Outlook

Pros

Pretty easy to get hired. Nicer building with onsite cafe. (although it's expensive).

Cons

Pay caps off at a low amount with not much room to advance. Schedule can change altogether every 6 months or so. If you are late or sick, expect to be written up regardless of the circumstances. "Benefits" do not get you much and are expensive. The training for USAA was horrible. You will not learn how to do your job until they put you out on the floor to take calls.

Viewing 11101 - 11103 of 11,454 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative

Customer Service Representative – Remote in USA

Customer Service Representative – Part time

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

TeleHell

Very dishonest from beginning and unethical practices.

Will not get you far.

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