Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 965 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 644 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 418 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 486 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 437 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,457 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Aug 29, 2025

Poor Pay and No Work-Life Balance

Sr chat associate

Recommend

CEO approval

Business Outlook

Pros

Some initial training provided Work-from-home option (in certain roles) Exposure to customer service processes Working at TTEC has been a very disappointing experience. The base salary is extremely low compared to the workload and expectations. There are hardly any opportunities for growth or fair compensation. Work-life balance is almost nonexistent – long and stressful hours with unrealistic targets make it difficult to maintain personal life. The management does not seem to care about employee well-being, only about numbers. Overall, I would not recommend TTEC to anyone who values fair pay, career growth, or a healthy work-life balance.

Cons

Very low base salary compared to industry standards No real work-life balance (long hours, constant pressure) Poor management support and lack of transparency Minimal career growth or learning opportunities High employee turnover due to stress and dissatisfaction

TTEC Response

10mo

Thank you for sharing your feedback. We’re glad you recognized the value of the training, remote work opportunities, and exposure to customer service processes. We also take note of your comments on compensation, growth, and work-life balance. We appreciate the years you spent with us and wish you success in your future career.

2.0

Aug 29, 2025

Welp

Fraud specialist

Recommend

CEO approval

Business Outlook

Pros

Fast Hiring Overtime available Build relationships with coworkers

Cons

Drug addict manager Micro managing Manager ALWAYS emailing HR Won’t work with your schedule.

TTEC Response

10mo

Thank you for sharing your feedback. We’re glad you found value in the hiring process, overtime opportunities, and relationships with coworkers. We also take note of your comments on leadership and support. We appreciate the time you spent with us and wish you success in your career ahead.

1.0

Aug 28, 2025

No upward mobility

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Hours are abundant and they do offer health, dental, and vision to permanent employees on a variety of campaigns.

Cons

Alot of "dry promoting" with no pay increase. The PTO and wellness accrual sucks and there's no upward mobility unless you become a team lead on certain projects.

TTEC Response

10mo

Thank you for sharing your feedback. We’re glad to know you value the benefits and scheduling options, and we also take note of your comments on promotions, PTO, and career growth. We appreciate the years you’ve spent with us and wish you continued success in your career.

Viewing 415 - 417 of 11,457 Reviews

Jobs at TTEC

Customer Service Representative

Customer Service Representative – Remote in Virginia

Customer Service Representative – Remote in USA

Customer Service Representative – Part time

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Poor Pay and No Work-Life Balance

Welp

No upward mobility

Jobs at TTEC

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