TTEC Customer Service Representative - Coach reviews

low pay (although above minimum wage in this area), zero employee satisfaction. Management could care less about you or your future with the company, even though they pretend to at times. You're scored on terrible metrics that you have little control over, and it effects your bonuses big time. The so-called promotions are a joke. $0.50/hr for a promotion to coach desk which takes all the angry customers and you're suppose to be most knowledgable. Really? $0.50 is a reward for being a great employee? Pathetic.

Far too much responsibility and work for the pay offered. They see to it that there is back to back calls by canceling people's shifts and then once they cancel your shift and call volume becomes a problem within the next 30 min they will ask for people to stay late. They will lay you off without any reason or notice no matter how long you have worked there. They do not explain how processes are done, they only tell you what you do wrong. This company is not a place you could build a career at.