Is TTEC a good company to work for as a Operations Manager?

Operations Manager professionals working at TTEC have rated their employer with 4.5 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Operations Manager Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at TTEC .

Does TTEC pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at TTEC with 3.5 out of 5 stars based on 26 anonymously submitted employee reviews. This is 12.1% better than the company average rating for salary and benefits. Find out more about Operations Manager salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 651 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Culture is good and salalry also" ((in 226 reviews)); "Work environment is good and friendly" ((in 175 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 532 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 505 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC

TTEC Operations Manager reviews

4.5

99% would recommend to a friend

(26 total reviews)

Kenneth D. Tuchman

42% approve of CEO

36% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Work/Life balance

4.1

Culture & values

3.8

Career opportunities

3.6

Senior management

3.5

Compensation and benefits

Manager Operations employees have rated TTEC with 4.5 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Manager Operations professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Manager Operations professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

26 reviews

5.0

Sep 29, 2017

Teletech Experience

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Provides opportunities for career growth

Cons

Pay is not competitive with the Market nowadays

4.0

Aug 4, 2017

Operations Manager

Operations manager

Recommend

CEO approval

Business Outlook

Pros

The company is open to any possibilities for changes and potential in an individual is recognized most of the time.

Cons

If you are newly promoted, chances of being guided with the role is minimal. You always have to learn on your own.

5.0

Jan 5, 2017

TeleTech is AMAZING!!

Operations manager

Recommend

CEO approval

Business Outlook

Pros

I have found TeleTech to be a place of growth and opportunity. The best things about TeleTech are; they offer a variety of positions, they work with school schedules, they recognize employees often, they have strong values, they promote from within, they offer full-time positions, there are a lot of chances to develop work skills from both on the job and other types of training, they offer benefits, the culture is fun, the leadership team is united and strong, they work with many different clients, and they have tuition reimbursement.

Cons

One issue that I have seen reduce morale is with the temporary positions offered. Even though it is presented as a temporary position; it can be upsetting at the end when people want to stay working with the project but are not invited to do so due to staffing restrictions.

TTEC Response

Thanks for the 5 stars! We're glad you're loving it here, and that you feel we're giving you endless opportunities to grow and advance your career in TeleTech. It really is hard at times to let go of contractual employees, most especially the performers, but these are unfortunately part of the business we're in and ultimately what's best for our clients and the organization. Hopefully, we'll be able to hire more and retain more as the company continues to grow. Thank you again for the feedback and have a nice day!

Viewing 22 - 24 of 26 Reviews

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TTEC Operations Manager reviews

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Teletech Experience

Operations Manager

TeleTech is AMAZING!!

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