Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,987 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,987 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 942 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 645 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Culture is good and salalry also" ((in 229 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,987 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,987 reviews)

Ratings by demographic groups

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Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,987 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews

3.0

Jan 19, 2012

It's ok to supplement your income

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

no commute no gas to be wasted flexible schedule saves money on eating out

Cons

no pto training doesn't last long system issues (depending on the program you work for) if you work overtime they will dock your pay

1.0

Nov 14, 2011

Very Unprofessional Recruitment Team

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cheaper cost but not as worthy as the other BPO.

Cons

Unprofessional people to work with. Long recruitment process. Giving wrong tests to applicants. The agents are unhappy with the management team. Lazy and unprofessional Team Leads.

5.0

Nov 2, 2011

Outstanding place to work, grow, and learn!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fast paced - which means the day goes by quickly, you never look at a clock and groan like at other places. Also, you usually have a great sense of accomplishment at the end of the day. They give you the tools you need to get your job done (if something isn't working they are prompt to replace it/fix the problem) Works with schedules and helps balance family and work life. Great employee engagement activities Good benefits

Cons

Stress - the fast-paced style means that you will likely get stressed and it will take you a while until you feel completely competent. But, that's better than the alternative... Sometimes it takes a bit long for shift swaps/changes to get approved.

Viewing 2971 - 2973 of 2,987 Reviews

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TTEC Client Operations Associate reviews

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It's ok to supplement your income

Very Unprofessional Recruitment Team

Outstanding place to work, grow, and learn!

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