Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,990 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,990 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 638 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 150 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 534 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 500 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 440 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 98 reviews))

TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,990 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,990 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews

4.0

Dec 17, 2025

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I liked the Hours and working from home

Cons

Did not like the point system

TTEC Response

5mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the hours and work-from-home option. We wish you all the best in your future endeavors.

2.0

Dec 13, 2025

Micro Management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good infrastructure, Medical facilities available, Cultural Activities.

Cons

Micro Management:- I was on 18 surveys at 67 nps for the month and was put on a PIP whereas there wer colleagues sitting on 1 - 2 surveys at 100 nps for a month and wer giving leeway. People taking 1 month off and still no questions but people taking a day off due to valid reasons question based on adherence. Lack of R&D - 1 month traning taken by philipino colleagues of total no use, gain actual process knowledge on floor by self efforts which was still incomplete as no one has a clue about the process. External hiring for TLs and Managers - TLs and Managers have 0% knowledge about process aswellas SMEs, who the hell should you look upto, daily briefing irrelevant about ongoing slas and basic updates.

TTEC Response

5mo

Thank you for sharing your experience. We appreciate your feedback on management, training, and process knowledge, as they help us identify areas where we can provide better support and guidance. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued success in your career.

4.0

Dec 13, 2025

Pretty good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Chill work environment, Training was detailed, pretty organized

Cons

Flexibility, Travel, Accommodations, high volume, short lunch and breaks

TTEC Response

5mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the work environment, detailed training, and organization. We also take your comments about flexibility, travel, workload, and breaks seriously — feedback like this helps us continue improving the employee experience. We wish you all the best in your future endeavors.

Viewing 64 - 66 of 2,990 Reviews

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TTEC Client Operations Associate reviews

Company ratings over time

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Reviews by job title

Good

Micro Management

Pretty good company

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